Results 1 to 2 of 2
  1. #1
    Field Supervisor 500+ Posts
    C8170 scan issues after software update?


    Join Date
    Jan 2021
    Location
    Springfield, MO
    Posts
    504
    Rep Power
    25

    C8170 scan issues after software update?

    Tech just called me. Said the machine was at 113.001.011.06011
    and it updated last night to 113.011.011.13310
    Customer says scan to email fails, cannot connect to SMTP server.
    Of course the customer says nothing changed on their end (yeah, never heard that before)
    I did find a patch file that was issued "if customer still uses SMB1 and has issues after a
    firmware update, but that should be the issue.

    Oh, one more question...when I look on GSN, I can find the update files, but do they have
    a readme or something that tells you what is in the update files?

  2. #2
    Sr. Service Tech 100+ Posts Murv's Avatar
    Join Date
    Mar 2021
    Location
    High Ridge, Missouri
    Posts
    160
    Rep Power
    16

    Re: C8170 scan issues after software update?

    Quote Originally Posted by Rusty.Harris View Post
    Tech just called me. Said the machine was at 113.001.011.06011
    and it updated last night to 113.011.011.13310
    Customer says scan to email fails, cannot connect to SMTP server.
    Of course the customer says nothing changed on their end (yeah, never heard that before)
    I did find a patch file that was issued "if customer still uses SMB1 and has issues after a
    firmware update, but that should be the issue.

    Oh, one more question...when I look on GSN, I can find the update files, but do they have
    a readme or something that tells you what is in the update files?
    Xerox FW updates have been shitting all over SMTP lately. For info on the update files check TSIP. Way better info, and you can get SPAR releases that address weird issues.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here