ColorQube 8570

[aAandy]

hello everyone

this machine constantly says "cassette guides not adjusted" and jams with the print poking 3/4 the way out of the exit - this does not happen when printing from bypass, including duplex

replaced cassette size switch and cassette from a machine with no such issue, but no change! client is currently printing from bypass with no problems at all

anyone seen this? any pointers would be very much appreciated

thanks in advance

[rockdude]

I know this may sound "crazy" but I had same problem.

I replaced the "Pre-Heater Desqew" and that solved the problem.
(My next choice would have been the "Media Drive Assembly")

Let us know how it works out.

[aAandy]

I know this may sound "crazy" but I had same problem.

I replaced the "Pre-Heater Desqew" and that solved the problem.
(My next choice would have been the "Media Drive Assembly")

Let us know how it works out.

thanks for the pointer! much appreciated - will let you know how it goes