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  1. #1
    Trusted Tech 50+ Posts UNICORNico's Avatar
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    Question WorkCenter 6515, error 062-380

    Hello Companions.


    First to say that I do not handle this brand (I am a ricoh technician/distributor), it is a request from a customer, who has a Xerox WorkCenter 6515, and asks my technical department if we can solve this problem.


    The device throws this fault code "062-380" so it does not allow you to operate, someone can lend a hand. Thank you.
    ​Apologies for my English, it's not my mother tongue and I'm helping the translator.
    ALL WILL BE WELL

  2. #2
    Service Manager 1,000+ Posts
    WorkCenter 6515, error 062-380

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    Re: WorkCenter 6515, error 062-380

    Insufficient lamp brightness was detected when performing AGC.

  3. #3
    Trusted Tech 50+ Posts UNICORNico's Avatar
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    Re: WorkCenter 6515, error 062-380

    Quote Originally Posted by adriansto View Post
    Se detectó un brillo insuficiente de la lámpara al realizar AGC.
    I understand that this failure may be due to the explorer's lamp being dirty, or it being melted/broken.


    True? In the case of dirt, it should be possible to clean both the lamp and the mirrors of the explorer.


    You could confirm this to me, or it's another lamp and I'm getting confused. Thank you.
    Last edited by UNICORNico; 10-25-2021 at 05:09 PM.
    ​Apologies for my English, it's not my mother tongue and I'm helping the translator.
    ALL WILL BE WELL

  4. #4
    Service Manager 1,000+ Posts
    WorkCenter 6515, error 062-380

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    Re: WorkCenter 6515, error 062-380

    [QUOTE=UNICORNico;1945975]
    Quote Originally Posted by adriansto View Post
    You could confirm this to me, or it's another lamp and I'm getting confused. Thank you.
    It is about scanner lamp. Under the scanner glass it is white band ( label ) Check that label is clean, check if the scanner mirrors are clean. All of these works on AGC = Automatic Gain Control

  5. #5
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    Re: WorkCenter 6515, error 062-380

    You have to replace the IIT assy , ie the scanner assy below is description of the fault ,

    062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT
    Fail RAP
    062-311 Error detected in IISS software.
    062-313 Unexecutable Scan command error.
    062-321 Unexecutable Scan command error.
    062-360 Carriage home position error is detected.
    062-371 IIT failure Lamp error is detected.
    062-380 Insufficient lamp brightness was detected when performing AGC.
    062-386 During AOC (darkness adjustment), detected CCD output error.
    062-389 Overrunning of CRG was detected.
    062-393 CISASIC communication error is detected.
    062-396 Connection problem of CIS flat cable was detected.
    062-397 Connection problem of ESS Video cable was detected.
    062-398 Connection problem of ESS I/O cable was detected.
    Procedure
    WARNING
    Ensure that the electricity to the machine is switched off while performing tasks that do
    not need electricity. Refer to [GP 4]. Disconnect the power cord. Electricity can cause
    death or injury. Moving parts can cause injury.
    1. Power the machine down then back up, [GP 4], the error persists,
    2. Clean the scanner platen and the white stripe, [GP 34], the error persists,
    3. Install a new IIT Assembly, [REP 50.1.2], the error persists,
    4. Install a new DADF Assembly, [REP 50.1.1],

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