Xerox Workcentre 7556 - trays not recognised

[simon.spanswick]

We have a Xerox WC7556 that doesn't get used much. After switching it on a couple of weeks ago after 8 weeks without use, it said it was in non-customer mode. The fault history showed the failure of the backup battery. It was not displaying trays 2-4, just tray 1 and the bypass tray 5.

We ordered and fitted the battery, and reset the NVM 616-014 to 2. This gave us the install wizard and our 4,000 cntrurtesy prints. However, trays 2 to 4 do not exist, according to the machine.

Does any Xerox specialist know of a straightforward way to get the Work Centre to recognise the trays (and any other devices)?

All help gratefully received!

[born]

We have a Xerox WC7556 that doesn't get used much. After switching it on a couple of weeks ago after 8 weeks without use, it said it was in non-customer mode. The fault history showed the failure of the backup battery. It was not displaying trays 2-4, just tray 1 and the bypass tray 5.

We ordered and fitted the battery, and reset the NVM 616-014 to 2. This gave us the install wizard and our 4,000 cntrurtesy prints. However, trays 2 to 4 do not exist, according to the machine.

Does any Xerox specialist know of a straightforward way to get the Work Centre to recognise the trays (and any other devices)?

All help gratefully received!

The value of cell 616-014, change to "4