Xerox-3330 Light streaks

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Hi, I'm a Toshiba tech, but I was asked to help with a Xerox-3330 phaser. Their printer is putting light streaks across the pages. I asked them to replace their drum and toner cartridges which they reported have done but the print quality problem still exists. The account is a little under 4 hours away, so any advice offered would be appreciated. I've worked on many models in the past, but very little experience with Xerox. If this were a Toshiba, I would say there was toner on the shield glass, is there a way for the customer to address this?

Thanks in advance,
Marc

[born]

Hi, I'm a Toshiba tech, but I was asked to help with a Xerox-3330 phaser. Their printer is putting light streaks across the pages. I asked them to replace their drum and toner cartridges which they reported have done but the print quality problem still exists. The account is a little under 4 hours away, so any advice offered would be appreciated. I've worked on many models in the past, but very little experience with Xerox. If this were a Toshiba, I would say there was toner on the shield glass, is there a way for the customer to address this?

Thanks in advance,
Marc

usually the clints change one thing, either the toner cartridge or the drum, no matter what they were asked for. You need to look at the fact, this is a very simple device, you need to look at consumables, ros, the shaft of the second transfer. Also, very often customers do not completely remove the protective tape from the toner cartridge.