Xerox WorkCentre 7530

[damamato]

Lost model number (XXXXX XXXXX)and serial number (empty field).

Can someone help me?

[xcopytech]

Csn you enter in diagnostic mode?
Check dc132

[damamato]

In diagnostic mode dc132 there is Machine identifier code. Requires passcode.

[adriansto]

Lost model number (XXXXX XXXXX)and serial number (empty field).

Can someone help me?

How did the copier lost its data?
Have you old machine configuration report?

[damamato]

It happened after replacing the battery

[adriansto]

It happened after replacing the battery

What the error history show?

[damamato]

362-310-00 IISS / Scanner -Controller communication Fail
322-352-00 Serial number lost/missing. A Password routine may be required to write serial number

[adriansto]

362-310-00 IISS / Scanner -Controller communication Fail
322-352-00 Serial number lost/missing. A Password routine may be required to write serial number

If you dont change any machine pwb then try to fix 362-310 error. Folow the procedure from service manual also for 322-352 error
This 362-310 error can block the serial resincronization of the pwbs.

[damamato]

The customer told me that he performed an nvm initialization. Could that be the problem?

[adriansto]

The customer told me that he performed an nvm initialization. Could that be the problem?

Ussualy no problem from initialization but big problem if he did switched or changed pwbs.