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  1. #11
    Service Manager 250+ Posts
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    thanks - I have a Xerox tch here with laptop and he is udating software now - this machine has only 20K total on meter but it also say unused for over a year gefore I got it here. I think updating software is issue. Will let you know thanks.

  2. #12
    Service Manager 250+ Posts
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    I would not be causing this problem by using an aftermarket firewire ieee1394b from side rear of copier to controller box, would I?

    The Xerox firewire that is silver cable is not proprietary is it? Can't be is my thinking - both are ieee1394b and both are 9 pin male each end.

    the original firewire cable was missing when I got unit and I just ordered a replacement online. it is shooting no codes of its own on display

  3. #13
    Service Manager 1,000+ Posts
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    try to remove that cable ant power on machine.
    if you get same problem then try with another cable.

  4. #14
    Service Manager 250+ Posts
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    actually the fireware cable works fine - if I remove the cable it never even goes to ready because it picks up a firewire communication problem before it even goes to ready

  5. #15
    Service Manager 250+ Posts
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    Well, nothing working. Still getting message on control panel "Xerographic system error call service"

    Have checked drive motor for black drum it is OK; have updated system software to newest version; have put in new scorotron over drum, nothing working.

    This has got to be something simple! Should I try a different drum? Though I here no drum drve chunks or gears grinding so it seems it should be OK there.

  6. #16
    Senior Tech 100+ Posts
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    What Code NOW?

    What did you get (in terms of codes) after the software update?
    Same 3-338 ?
    Which version of software are you running now?


    I can't find a reference to the 9-548 code anywhere either.

  7. #17
    Service Manager 250+ Posts
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    software version is 040.032.53080
    from machine status-->faults-->current faults shows nothing
    machine status-->faults-->fault history-->1:03PM (current time) 91.320.00

    the 09-548 is only seen when I open Internet Explorer and connect to the 7665 via the IP address which connects me to CentreWare Internet Services program for desktop PC.

  8. #18
    Service Manager 1,000+ Posts
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    091-320 RAP
    BSD-ON:9.8 Black Charging And Exposure BSD
    Charge Corotron Wire is broken.
    Initial Actions
    Check the Charge Corotron Wire for contamination.
    Procedure
    Remove the Drum Cartridge. Check the CC Wire. The CC Wire is open.
    Y N
    Open the PWB Chassis. The High Voltage Cords CC1 and CC2 on the HVPS are
    properly connected.
    Y N
    Reconnect the CC1 and CC2.
    Replace the CC Connector (PL 11.2).
    Replace the CC Wire (PL 6.1).


    Try with new corotron for black drum or with new black drum

  9. #19
    Service Manager 250+ Posts
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    put a new corotron on so it is not that. where is the HVPS? tech looked and said all connections intact. this is strange - I powered up copier, got the messgae on display "Xerographic system problem etc" switched around black toner cartridges, and message went away. But when I go to copy nothing happens

  10. #20
    Service Manager 250+ Posts
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    I think it is the charge pre-clean HVPS or the MCU board. I know the MCU board is behind rear covers - where does the book show the charge preclean HVPS as its location?

    Right now, the message has gone away and when you press copy the graphic on display shows paper going through path but that is all it does - no paper feeds through the machine, no clutches move, zero.

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