Xerox WC5225 with error 18-505

[axyun]

Customer called with error 18-505 on WC5225. The information i have so far seems to indicate some king of communication problem between machine and server/computer. Customer gets this when trying to scan to computer.
I asked customer whether they use passwords and he said no and that they have been scanning all alon g with no problem until a few days ago.
Please help as I am a little confused about this and need some direction. Frank/ActionPhotocopy

[Exok]

Re: Xerox WC5225 with error 18-505

18-505 SMB-DOS protocol error.

Unable to authenticate due to an incorrect user name or password. SMB

Check the user name and password with the system administrator. Note, the password cannot be verified. If you have forgotten the password, reset the password.

Note, Verify that the Date and Time on the WorkCentre EXACTLY match the date and time on the network server and destination PC. This is an especially common problem after daylight savings time change.

If none of the above resolve the issue, go to xerox.com to obtain the newest software level and install.

[axyun]

Re: Xerox WC5225 with error 18-505

Thanks Tom but as I mentioned they never used passwords for scanning and have never had a problem until a few days ago. Your last suggestion would be best option unless there was a time change by accident recently which caused a mismatch in the time. I am going there tomorrow and will try to obtain more info. Frank

[Scarecrow]

Re: Xerox WC5225 with error 18-505

Had the same symptoms on a 128. Turned out to be the modem for their broadband. The phone company changed it, somehow it had different settings. A few days later, no worky.
Glenn

[axyun]

Re: Xerox WC5225 with error 18-505

Thanks Glenn. That's good to know and I'll look into it and report results when call is complete. Frank