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vishop
05-14-2015, 09:27 AM
Hi Guys,

I have a C554 and C454 on site that are having some issues with scanning to email.

When it has not been used for a long time, say 20-30mins minimum, when you make a scan to email - it fails, details would be server connection error. If you immediately repeat the scan to email, it will be a success on the 2nd time and so on until such time the machine is not used again on scan to email. Im not sure if this is a machine settings or a network settings of the client.

Has anyone encountered this, please share some light.

rrrohan
05-14-2015, 12:09 PM
Its dns issue

Disable IPv6

Set the mail server IP instead of hostname

If your already using IP ignore my above suggestions

vishop
05-25-2015, 10:51 AM
Hi Rrrohan,

i checked out the machine the other day, did what you have suggested, and voila.... it worked. Scanning to email is now working even if the machine is coming from a sleep.

thanks much

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