need help connecting canon c3220 to network

[albertldee]

i need some help bad i have being trying to connect this for weeks i have a canon c3220 i want to connect to my network

i put the following network setting in and try to ping it but nothign
IP 192.168.2.88
Submask 255.255.255.0
Gateway 192.168.2.1

i'm using a belkin rounter 192.168.2.1

the green and amber light is on on the back of the printer network card, i connect it directly to my network switch the ip is not showing up in the router either

please what else can i do is there a manual for network connection

Help

[Oze]

I think you're going to find that the machine previously had a C1 Fiery connected and that the interface setting under service mode needs to be reset.
Which is all well and good provided that when the Firey was removed a Canon Printer Kit was fitted.

[albertldee]

I think you're going to find that the machine previously had a C1 Fiery connected and that the interface setting under service mode needs to be reset.
Which is all well and good provided that when the Firey was removed a Canon Printer Kit was fitted.

i'm not sure what that mean it realy did not answer my question, can i connect this machine to my network will it or will it not work ? or what do i need to do to connect it to my network

i connect the network cable into this box it was already connected to the printer with crossover cable

[mrfixit51]

i'm not sure what that mean it realy did not answer my question, can i connect this machine to my network will it or will it not work ? or what do i need to do to connect it to my network

i connect the network cable into this box it was already connected to the printer with crossover cable

Oze offered you some sage wisdom,,,In a nutshell, if the copier used to have a C1 printserver on the back of it, it would have had a C bootrom chip installed in it, just like it had when it was born as a base copier. If that copier has that C bootrom in it, you can NOT get it to print. You need to determine if your copier has the proper bootrom. A couple of ways to do it, I like paper in hand, so here is what I suggest, enter service mode:

press Additional functions button,
press 2 & 8 at same time,
press Additional functions button,
press Copier
press Function
press Misc-P
press PPrint
Then press O.K. button in lower right area of display

This will print out all the copier stats, what you are interested in is the BootRom version, on the first page, it will be a number and an alpha character. Hit the reset several times to leave service mode.

Get back to us with the version and alpha character, and we can give you further guidance...

[SCREWTAPE]

I agree to check whether you have a printer kit install, however. Whether or not you have a printer kit install, you should still be able to ping the machine if the ip address was added. I assume you you did it under, system settings> Network settings> IP address, "correct".

Had you had a C1 mounted now or before you would not see any network settings option under system settings because of the interface setting that is or was set for the C1. So, by what you posted in the beginning, stating that you added the IP address I would say, you don't have a ImagePass C1 print server connected. So, we will focus on trying to establish a connection first then we will focus on printing. You can't print anything until you make that first step which is establishing.

A.Communication.

Do you have a laptop?
You can try to connect directly to the machine via crossover cable.
Start up the machine in a fixed IP mode, which by default would be a

172.16.1.100 Fixed IP

Set up the network configurations on the laptop to communicate with the ImageRunner using these IP's.

172.16.1.101
172.16.1.160

Which ever IP you prefer, if you have a laptop.

If your unsuccessful in establishing communication try clearing MMI in service mode. This will revert all network a user settings back to default.

Print out a P-print first, I believe mrfixit pointed you in the right direction to do so.

Question.

When you ping the machine from the command prompt, what message are you getting back,

Request timed out.
Destination host unreachable.

Lets focus on this step first.

Hope to hear back from you.

[albertldee]

it have one of this at the back i'll get u all the info request and tell u more tuesday morning by 9am Mrfix

I agree to check whether you have a printer kit install, however. Whether or not you have a printer kit install, you should still be able to ping the machine if the ip address was added. I assume you you did it under, system settings> Network settings> IP address, "correct".

yes that's where i did it

[SCREWTAPE]

it have one of this at the back i'll get u all the info request and tell u more tuesday morning by 9am Mrfix

yes that's where i did it

Okay, so you do have a imagepass.
If you go into service mode and change the interface setting
Under>Copier>option>Int-face>img-cont to 3
You should then see at the top a printer tab in the control panel.
Once you hit the printer tab go into functions and run setup.
Network settings portion should get you started.
But you must have the imagepass connected correctly to the machine with all cables.

DO NOT CLEAR MMI THEN.
And disregard FIXEDIP MODE.

[albertldee]

Okay, so you do have a imagepass.
If you go into service mode and change the interface setting
Under>Copier>option>Int-face>img-cont to 3
You should then see at the top a printer tab in the control panel.
Once you hit the printer tab go into functions and run setup.
Network settings portion should get you started.
But you must have the imagepass connected correctly to the machine with all cables.

DO NOT CLEAR MMI THEN.
And disregard FIXEDIP MODE.

yes in the menu screen i have copy, print tab and so on
when i go into function i run the setup tab, ? is it supposed to get the ip and all those stuff automaticly i will run the setup tab tomorrow 9am EST and post back let u know

i realy apreciate u help very much

[albertldee]

ok i click on the printer tab -> function -> run setup
it did it thing then it say restarting i power down then restart but it still not showing the ip in the router should i go into the network setting and manually set the ip address
1 how do i check now to see if the printer have a ip address how can i print the printer status because the enthernet light on the switch and printer flashing
i run the canon printer driver install and click search network but it dont find any printer

[SCREWTAPE]

ok i click on the printer tab -> function -> run setup
it did it thing then it say restarting i power down then restart but it still not showing the ip in the router should i go into the network setting and manually set the ip address
1 how do i check now to see if the printer have a ip address how can i print the printer status because the enthernet light on the switch and printer flashing
i run the canon printer driver install and click search network but it don't find any printer

Have you tried switching the port on the router?
Have you tried using another cable?
I strongly suggest that you connect directly to the fiery
With a crossover cable.

[Herrmann]

Please go to the printer tab, then functions, then print pages, then configuration page

this should give you at least one page and make sure, that the c1 is connected properly to your clc.

then do us a favor and post the configuration page(s) here, so we can see if something is eventually wrong.

[mrfixit51]

Lets get down to basics,

Lets get down to basics, we need to isolate your copier/C1 from your existing network.

Make sure cabling is correct between copier and C1. prove this by printing a config sheet from the PRINTER function menu.

Does it print out a page????

Get either a PC or a laptop, and take the copier/C1 off the network. Connect the PC/Laptop to the C1 via either a crossover cable or two ethernet cables and an ethernet switch.

Setup a static address on both devices, make it simple:

PC 192.168.1.100 255.255.255.0

C1 192.168.1.110 255.255.255.0

When address's have been setup, restart copier and C1, wait a minute
or so and try to ping the C1 from the PC.

Can you ping the copier???

Try RUI out in whatever internet browser you choose. Type in the C1 address to see if you can see the Remote User Interface page.

Can you see the RUI page???

Try Direct Print from the left hand side of the RUI menu.

Do you get a print from this process???

Answer these 4 questions by following this process. These are the thing we will need to know for us to be able to help you...

[albertldee]

Please go to the printer tab, then functions, then print pages, then configuration page

this should give you at least one page and make sure, that the c1 is connected properly to your clc.

then do us a favor and post the configuration page(s) here, so we can see if something is eventually wrong.

i print it what info u needi'll try to scan it and post it

[albertldee]

printer configuration here 10.xx.xx.xx is not my gateway it's 192.168.2.1 there is also a second page if u want me to post it

[SCREWTAPE]

That last octave on your subnet mask should be .255 instead of .240