C450 - Did We Get Ripped Off? Error Code C-B016

[Guest]

We just purchased a C450 for $1,500. The guy delivered the machine and by the time we plugged it in, he had already split with our money :-(

The error code is C-B051

What does this mean? Is the machine fixable? Did we get ripped off?

We would really, really appriciate anyones help and comments.

Thanks ;-)

[ebm]

I hope it is as simple as the fax board connection coming loose while the machine was being moved. Check the PCI interface/fax board connection and verify it is seated properly.

[mtech]

Can not find the exact code but it does sound like a fax board problem. Does it have a FK-502 fax on it? C-B0116 is closest code I can find.

[Tampa Bay Graphics]

Opps....Error Code is C-B051.....Not C-B016

Boy, was that a big mistake. This has been one of the most stressful days our small little company has ever experienced :-(

[mtech]

C-B051 is a fax board installation error. You need to make sure the the machine is off and unplugged and reseat the fax board. If this does not fix your problem then you would need to go into tech rep. mode/ system 2 and check option board status. If it is set to unset change it to set. If it still codes out you can always just take out the fax board and make sure the setting is set to unset and the machine should work. (except for faxing of course!)

Good luck

[Tampa Bay Graphics]

Thanks for the replies. So the C-B051 is a Fax Board Installation Error?

OK, hold on for a moment.....I just took the board out and then slipped it back in. As I was doing this I could hear noise coming out of speaker in the front of the machine.

Nope, didn't work. Still have the error: "Malfunction Detected C-B051"

I tried to go into tech rep. mode/ system 2 and check option board status. The only button that does anything is the "Utility / Counter" button which allows me to check the counters, consumables, and job list screen.

How do I access the admin to turn off the fax board (which we will never use as we already have a fax machine)

[pepper38_cnd]

My advice is call a qualified tech. $1500 is a good price, if you have to pay another $100 to get it working properly it's still a good price. You say you heard noise when re-seating the fax board? If so you probably did not have the machine powered off, this could and most likely will create even a bigger problem.

[wagon]

I hope you had the machine switched off and unplugged at the wall when you were working on it!

Anyway, I think you got a pretty good deal even if the fax is no good.

[Tampa Bay Graphics]

Thanks for the advice. What is the average cost of a service call?

We are very suprised that no one on this forum knows what the error code C-B051 means. This is the only entry in the Service Manual:

Description

Cannot send/receive faxes or C-B001/C-B003 (FAX Board Error) is displayed after installing PWB-PCI.

Solution

CAUSE: PWB-PCI board is damaged during installation. If the PWB-PCI board is inserted into the middle slot instead of the rear slot, or if the board is
mishandled, damage to the board may occur.
Note: Damage may be caused by scratching the board with Board Guide when fixing PWB-PCI and Board Guide.
SOLUTION: Replace PWB-PCI (a part of MK-703 used for connection with optional board) taking care not to scratch or damage the board.

[hodgiepodgie]

ERROR FAX

C-B051 is a fax board installation error. You need to make sure the the machine is off and unplugged and reseat the fax board. If this does not fix your problem then you would need to go into tech rep. mode/ system 2 and check option board status. If it is set to unset change it to set. If it still codes out you can always just take out the fax board and make sure the setting is set to unset and the machine should work. (except for faxing of course!)

Good luck

YOU KNOW I HAD AN ERROR INSTALLING AN FK 502 ON A 25C5.HAD TO TURN ON HARD DRIVE IN SERVICE MODE.DONT REMEMBER AN ERROR CODE THOUGH.

[redhotrob]

Try removing options such as the finisher, etc, one at a time to see what happens.
Remember to cut the wall power before connecting or disconnecting anything.

[mtech]

Hey TB Graphics, I told you exactly what the error code was and how to fix it. I also told you to shut off and unplug the machine prior to reseating the fax board. If you did not know how to get into tech rep mode you could have asked, but you then insulted the techs on this forum with your comment. That is okay as you can now spend a couple of hundred dollars for one of us to come out and push a couple buttons. If you are lucky you did not blow any other boards by reseating the fax board with the machine plugged in. Or maybe it will cost you a couple of hundred bucks to find out your foolish mistake will cost you a thousand to replace the main controller.

[pepper38_cnd]

You asked the average cost of a service call? A qualified tech from an Authorized Dealer will cost on average about $100 give or take $20 bucks, and I'm sure all the experienced qualified tech's on here will tell you they are well worth it!

Now for the actual cost of a repair after some unqualified person has messed with it probably averages $300 to $600, depends on how much damage they have done and how easy their mistakes are to find. ( or how much they admit to ).

Hence my first advice, Pay and have it fixed right. You might even try paying a tech to check it out before you buy next time, just like many people have a mechanic check a used car before they buy it. Or eneven buy it from a reputable dealer, who doesn't grab your money and run.

Don't get me wrong, I help people out on here regularly, and if I thought this was a user solvable problem, I'd be telling what to do. The other techs have pointed you in the right direction.

[Ctl-Alt-Del]

We just purchased a C450 for $1,500. The guy delivered the machine and by the time we plugged it in, he had already split with our money

Who did you buy this thing from? where is he now?

ps. the c450 is a good machine (if it worked)

[Tampa Bay Graphics]

All I can offer is my apology and ask for forgiveness.

mtech told me exactly what the error code means and exactly how to fix it. I followed his instructions exactly with no success.

I posted again exactly the actions I took. The machine was delivered. We plugged it in. It showed the following error code C-B051 and C-B003 which are fax board related errors. We powered down the machine and removed the fax board and received the exact same errors.

We held the "Utility / Counter" button down as we turned on the machiine and then touched the screen to clear the error code. Unfortunately when the machine is turned on, the error code returns during self test.

mtech told me exactly what was wrong but failed to tell me how to access the admin / control which is required to successfully disable the faxboard.

All I am asking for is for someone to simply tell me which buttons to push to bypass the error code and access the control panel so I can turn off the fax board.

Why would it be suggested that a Tech make a service call for such a simple task??? And why would anyone be offended by us wanting to save money? Wouldn't a Tech be better off visiting a large client where they can make more money?

We are a small graphics design shop with a limited budget.

All we were looking for was some help :-(