IC-401 Fiery Web tools problem

[B0265]

Does anyone have problems opening the Fiery Web Tools on a IC-401(C350) from Firefox 3?
Our customer have two Mac computers running 10.4 and when you try to open the Fiery Web Tools, you get the message "opening the java applet failed".
Firefox version is 3.0.3.

[pepper38_cnd]

Could this possibly apply?

Solution ID

TAUS0800149EN* Solution Usage 8

Description
Job Properties cannot be viewed within the OS10.4 or 10.5 version of Command WorkStation™. This occurs on both an Intel® and Power PC® version of the
Macintosh®.
Solution
CAUSE: Java update version 6 was installed during an OS update. Java update version 6 is incompatible with the current version of Command
WorkStation™, Macintosh® Edition (CWSME).
SOLUTION: An updated version of Command WorkStation™ and its associated utilities has been made available for download. The updated version is
1.5.0f25 for Command WorkStation™ and 3.8.0.22 for ColorWise® Pro Tools. To resolve the issue, follow these instructions:
1.Remove the previous version of CWSME.
2.Decompress the Mac_User_SW_CWSME_1_5_0f25.zip file tothe desktop.
3.In the OSX folder, double-click on the CWSME installer. Ifnot logged in as the administrator, Macintosh® OSX will requirethat a root password is entered.
Follow the installer dialog by entering the appropriate responses for user agreement and installation. Installed CWSME version is 1.5.0f25 andinstalled
ColorWise® Pro Tools, Macintosh® Edition (CWPTME) version is 3.8.0.22.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD andIan Lynch, Production Print/SSD
Solution ID

TAUS0629424EN* Solution Usage 3

[Specilist KVN]

	Quote:			Originally Posted by B0265
	Does anyone have problems opening the Fiery Web Tools on a IC-401(C350) from Firefox 3? Our customer have two Mac computers running 10.4 and when you try to open the Fiery Web Tools, you get the message "opening the java applet failed". Firefox version is 3.0.3.

Is deffinately a Java issue.

On older machines you can have this issue running the applets on newer versions of java.

Have you tried other browsers?
Fierfox 3 is pretty new, that could also be giving you the problems.

That or it is a security/firewall issue, maybe it is not alowing the applet to run as the Fiery commonly gives certificates that are not trusted.

If you have a Windohs machine available you can try running the setup through there via Command Workstation.
Unfortunately the Mac version does not have the server setup option.

[cobiray]

It's a JAVA issue. I haven't seen it with these specific circumstances, but try updating the JAVA plug in.

[buster68]

If you can find an original user software disk for the IC401, load the version 2 java runtime environment. The older controllers are not compatible with the new java esp. version 6.

[B0265]

Thanks, will try that.