IC-401 Fiery Web tools problem

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  • B0265
    Senior Tech

    500+ Posts
    • Jan 2007
    • 718
    #1

    IC-401 Fiery Web tools problem

    Does anyone have problems opening the Fiery Web Tools on a IC-401(C350) from Firefox 3?
    Our customer have two Mac computers running 10.4 and when you try to open the Fiery Web Tools, you get the message "opening the java applet failed".
    Firefox version is 3.0.3.
    Tags: fiery, ic401, java, tools, web
    • pepper38_cnd
      Field Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2005
      • 1075
      #2
      Could this possibly apply?



      Solution ID
      TAUS0800149EN* Solution Usage 8
      Description


      Solution
      CAUSE: Java update version 6 was installed during an OS update. Java update version 6 is incompatible with the current version of Command



      1.Remove the previous version of CWSME.
      2.Decompress the Mac_User_SW_CWSME_1_5_0f25.zip file tothe desktop.

      Follow the installer dialog by entering the appropriate responses for user agreement and installation. Installed CWSME version is 1.5.0f25 andinstalled

      SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS/SSD andIan Lynch, Production Print/SSD
      Solution ID


      TAUS0629424EN* Solution Usage 3

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      Now into Ip TV KODI Boxes

        Comment

        • Specilist KVN
          Technician

          50+ Posts
          • Sep 2008
          • 79
          #3
          Originally posted by B0265
          Does anyone have problems opening the Fiery Web Tools on a IC-401(C350) from Firefox 3?
          Our customer have two Mac computers running 10.4 and when you try to open the Fiery Web Tools, you get the message "opening the java applet failed".
          Firefox version is 3.0.3.
          Is deffinately a Java issue.

          On older machines you can have this issue running the applets on newer versions of java.

          Have you tried other browsers?
          Fierfox 3 is pretty new, that could also be giving you the problems.

          That or it is a security/firewall issue, maybe it is not alowing the applet to run as the Fiery commonly gives certificates that are not trusted.

          If you have a Windohs machine available you can try running the setup through there via Command Workstation.
          Unfortunately the Mac version does not have the server setup option.

            Comment

            • cobiray
              Passing Duplication Xpert

              1,000+ Posts
              • Mar 2008
              • 1199
              #4
              It's a JAVA issue. I haven't seen it with these specific circumstances, but try updating the JAVA plug in.
              the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
              Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
              Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                Comment

                • buster68
                  Trusted Tech

                  100+ Posts
                  • Nov 2008
                  • 181
                  #5
                  If you can find an original user software disk for the IC401, load the version 2 java runtime environment. The older controllers are not compatible with the new java esp. version 6.

                    Comment

                    • B0265
                      Senior Tech

                      500+ Posts
                      • Jan 2007
                      • 718
                      #6
                      Thanks, will try that.

                        Comment

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