New MFP board fitted

[joneze]

Hi,

we have fitted a new MFP board to a C253 placed the flash card with latest firmware in machine but nothing happens just a black screen with the blue and orange lights on. Now i have tested the flash card on another 253 which worked no probs.

I have also tried using the C253 NVRAM recovery tool but i still get the same black screen. Am i missing something here or is the board just dead.


Thanks
Mark

[DCPS]

Sorry for the question but do you maybe have the printer version (C253P)?

[mitchl]

Note: In case of the other issues than those mentioned:If problem is not solved although above measurements have been applied, the NVRAM will need to be replaced.

How to use NVRAM recovery card
1. Create the card in same manner as making a normal firmware card.
CAUTIONbizhub C450/C351: 20070301_4037-F000-GCN-G4-000(00), Checksum: 29F9.EXE
bizhub C250/C252: 20070301_4038-F000-GCN-G4-000(00), Checksum: 16E6.EXE
bizhub C352/C300: 20070301_9J06-F000-GCN-G4-000(00), Checksum: 66AA.EXE
bizhub C203: A02E0Y0-F000-GEQ-J8(00).EXE
bizhub C253: A02E0Y0-F000-GDQ-J8(00).EXE
bizhub C353: A02E0Y0-F000-GCQ-J8(00).EXE
bizhub C451: A00K0Y0-F000-GCQ-J8(00).EXE
bizhub C550: A00J0Y0-F000-GCQ-J8(00).EXE
bizhub C650: A00HCAUTION

• Switch No.: 10, Hex Assignment: 00 (be sure to press 0, 0)

http://www.winzip.com/ddchomea.htmhttp://www.adobe.com/products/acrobat/readstep2.html.
Note: Machine will appear to have no power because the MFP Control Board is unable to detect when the Sub Power Switch is powered ON. If the problem persists, swap a NVRAM from another color MFP (bizhub C250/C252/C352/C353/C451/C550/C650) for testing purposes and see if it corrects the issue. If so, order a new NVRAM.
IMPORTANT: All data except sales counter data will be initialized.
SPECIAL NOTE: Solution contribution by Cesar Jimenez, Production Print/SSD

Attachments:
http://onyxftp.mykonicaminolta.com/files/TAD/200901/12111458/Installation_Instruct.zip

[joneze]

Thanks very much for the reply. Now as i said in my original post i have trid the nvram recovery tool but i did not hold the clear key as i powered on. Also if it was the nvram that was at fault surely i would get the same result trying to power on with the orignal faulty MFP board but im not that does power on ok.

I have waitied for over 5 mins for the upgraqde screen to appear. You also say in your post never format the cf card on colour machines why is this?

Thanks again it gives me plenty to try today.


Mark

[joneze]

I have just checked dip switch 600 and it appears to be in the off position, but this is the same position as other borard on other C253 we have.


Cheers
Mark

[DCPS]

On Mosel/Themse you don't have to press the clear key while you turn on the machine in order to flash the NVRAM. You only have to do that on the older models (C250,C450 e.t.c)

[mitchl]

Subject:
Control panel stays at the hourglass or is blank display.
Description:
Control panel doesn't come to ready
Solution:
CAUSE: Incorrect setting on the SW600 on the MFP board.

SOLUTION: Please check SW600 on the MFP board and make sure this is set to "on".

See the attached photograph for a visual of the solution.

SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD

Attachments:
http://onyxftp.mykonicaminolta.com/files/TAD/200905/15192727/C353 MFP Board SW600.jpg

[joneze]

Subject:
Control panel stays at the hourglass or is blank display.
Description:
Control panel doesn't come to ready
Solution:
CAUSE: Incorrect setting on the SW600 on the MFP board.

SOLUTION: Please check SW600 on the MFP board and make sure this is set to "on".

See the attached photograph for a visual of the solution.

SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD

Attachments:
http://onyxftp.mykonicaminolta.com/files/TAD/200905/15192727/C353 MFP Board SW600.jpg

Thanks for your reply. Im still a little unsure about this DipSwitch being set to on. Delear support here (UK) have not mention anything to do with this switch or any switch on the board for that matter. Do you know if this switch setting only applys to your country? Like i said in previous post i have check this switch setting on other working machines and they are also set to off.


Thanks Again
Mark

[B0265]

Does it have a Fiery Controller?
If not, please check that you have installed the small jumper board.

[mitchl]

Joneze, this may be one of those times where you must blindly follow the instructions, turn it on and see what happens........ You have another working machine so this should be very simple, go get the NVram from the working machine and slap it in the non working machine does the thing come to life? If yes, great you need an NVRAM if not try swapping out the control panel just to eliminate it. Its most likely one of these 3 components or at least on would think.

[pepper38_cnd]

mitchl has provided some very sound advice. Just out of curiosity, what was the problem in the first place for you to replace the MFP Board? If you put the old MFP board back are you back to your original problem?

[joneze]

mitchl has provided some very sound advice. Just out of curiosity, what was the problem in the first place for you to replace the MFP Board? If you put the old MFP board back are you back to your original problem?

The original problem was that the first page of a set has background on the lead edge of the first copy. This is a know problem from Konica Minolta and is cause by the said board. Now when we fit the original board back the machine starts fine which tells me its not a NVRAM issue. But i will be trying all sugestions mention today.


Many Thanks

[pepper38_cnd]

If putting the original board back, brings your machine alive then the problem is with your replacement board. No need to mess with NVRAM if you know it's working on the old board.

[joneze]

Thanks guys. New MFP Board came today work no probs. Now one issue i am having is now i can not access the Administrator settings no matter what password i try..ie "12345678" , "92729272" , "sysadm" nothing works. I have also tried to change the password in service mode but when it asks for the password the second time it doest let me enter anything and i have to reboot machine.


Cheers

[DCPS]

Thanks guys. New MFP Board came today work no probs. Now one issue i am having is now i can not access the Administrator settings no matter what password i try..ie "12345678" , "92729272" , "sysadm" nothing works. I have also tried to change the password in service mode but when it asks for the password the second time it doest let me enter anything and i have to reboot machine.

If you do a data clear then it should work in the service mode and you can give the password twice without the blolck problem on the second try.