[Misc] printing problem for c-353

[akbar]

Dear friends,

Bizhub c-353 machine having print problem . But tis machine is workin wit copying and scanning. Once we giv a print command its only data is blinking and sound only coming ther no print out is coming. I try to insall the software 2 or 3 times its only blinking. If i check in that job log ther is no print. Pls any know this solution pls reply me wat i have to do.

my email: ali.akbar@acs.bh

[emujo]

Re: printing problem for c-353

If the data light is flashing, that means the job is getting to the MFP...could be an authentication problem (if enabled) or the driver could be configured to print to the mailbox, or secure print. Emujo

[copymech]

If account code is being used make sure limit has not been reached

[akbar]

Re: printing problem for c-353

If the data light is flashing, that means the job is getting to the MFP...could be an authentication problem (if enabled) or the driver could be configured to print to the mailbox, or secure print. Emujo

ther is no authenticatio is enabled.

[akbar]

Re: printing problem for c-353

If account code is being used make sure limit has not been reached

ther is no account

[TheOwl]

Re: printing problem for c-353

Have a look in the job log on the machine and see what the machine says is wrong.

1. Job List
2. Job Details
3. Print
4. Job History
5. Find a print job that has errored and press on it
6. Press Detail

This will tell you what the problem is. If you don't have any errors in the Print job history, then check the save history to see if the jobs are being saved to the machines HDD for private print or User Box use.

[SmellsHot]

Re: printing problem for c-353

Agree with everyone on this one. If your getting the data light the machine is getting the information and it's either deleting the job because it doesn't have the right authentication or some different type of print setting is changed(id & print, secure print, or save in user box)
How about reinstalling the driver....Should change all the settings to default. I'd give that a shot...

[Shadow]

Re: printing problem for c-353

check your print driver configuration on each of the computers that are to print to the machine. make sure that the ports are set to RAW, 9100.
attempt to print to the machine with a laptop and a cross over cable, that way you can rule out a glitch in the clients network.
if it all works then just match the driver configuration.

[mo0651]

Re: printing problem for c-353

If you have a hard drive on it, make sure it is installed electronically.

[akbar]

Re: printing problem for c-353

Have a look in the job log on the machine and see what the machine says is wrong.

1. Job List
2. Job Details
3. Print
4. Job History
5. Find a print job that has errored and press on it
6. Press Detail

This will tell you what the problem is. If you don't have any errors in the Print job history, then check the save history to see if the jobs are being saved to the machines HDD for private print or User Box use.

seriously i am telling is showing in the job list ..job history...only light is blinking thats all i cant see any mess also...really m confused...

[akbar]

Re: printing problem for c-353

Agree with everyone on this one. If your getting the data light the machine is getting the information and it's either deleting the job because it doesn't have the right authentication or some different type of print setting is changed(id & print, secure print, or save in user box)
How about reinstalling the driver....Should change all the settings to default. I'd give that a shot...

already i installed driver many times...only its blinking only...its not deleting also if delete means i can see in that job log...ther nothin s happen...

[emujo]

Re: printing problem for c-353

Personally, I'm not helping you anymore after this last post...go into the driver propeties...Configure tab..try to "obtain device settings"..if it works (no error), look at the list next to the picture of the copier...double check that authentication is NOT turned on...again, look at the output methode and ensure you are not printing to a mailbox/secure printing...If you get an error and can't figure out what's causing this you should call a "qualified" tech to aid you...Emujo

[akbar]

Re: printing problem for c-353

Agree with everyone on this one. If your getting the data light the machine is getting the information and it's either deleting the job because it doesn't have the right authentication or some different type of print setting is changed(id & print, secure print, or save in user box)How about reinstalling the driver....Should change all the settings to default. I'd give that a shot...

pls send me that shot

[serginho_vl]

Re: printing problem for c-353

send him the "shot", please...
bartender, also, give me a shot of tequilla please!


sorry about that, but I couldn't help it...

[serginho_vl]

Re: printing problem for c-353

@akbar: "to give it a shot" means to try and do it...