Bizhub C 352 send problem

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  • lazo7
    Technician

    50+ Posts
    • Apr 2010
    • 51
    #1

    Bizhub C 352 send problem

    Hi everyone. I have a little problem with sending multiple files from photocopier to computer. If I put for example ten pages to ADF and send them to computer, i won't get 1 file with 10 pages, but 10 separate files. It doesnt matter if i send it via Email or SMB. I've tryed turning off and on "separate" option on photocopier, but no luck. Help please
    Tags: scan settings
    • Kidaver
      Ghoulscout

      500+ Posts
      • Apr 2011
      • 912
      #2
      Re: Bizhub C 352 send problem

      Check that "Multipage" is set in your scan settings.
      "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

        Comment

        • Mr Spock
          Vulcan Inventor of Death

          1,000+ Posts
          • Aug 2006
          • 2064
          #3
          Re: Bizhub C 352 send problem

          If you do not have the multipage option selected it will do this. If there is not multipage option then you have an issue with the harddrive.
          And Star Trek was just a tv show...yeah right!

            Comment

            • lazo7
              Technician

              50+ Posts
              • Apr 2010
              • 51
              #4
              Re: Bizhub C 352 send problem

              Thanx guys, i'll check if the multipage option is selected. I'll keep you informed

                Comment

                • kingarthur
                  Service Manager

                  1,000+ Posts
                  • Feb 2008
                  • 1304
                  #5
                  Re: Bizhub C 352 send problem

                  Originally posted by Mr Spock
                  If you do not have the multipage option selected it will do this. If there is not multipage option then you have an issue with the harddrive.
                  Whenever i've had this problem, it has always been the hard drive...so i agree with Mr Spock...
                  Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • lazo7
                      Technician

                      50+ Posts
                      • Apr 2010
                      • 51
                      #6
                      Re: Bizhub C 352 send problem

                      Originally posted by Mr Spock
                      If you do not have the multipage option selected it will do this. If there is not multipage option then you have an issue with the harddrive.
                      Yesterday I checked to see if there is multipage in the scan setings, but I couldn't find it. I only have option "separate scan". Could that be it? When I activate or deactivate that option, nothing happens, it still sends pages separatelly.

                        Comment

                        • kingarthur
                          Service Manager

                          1,000+ Posts
                          • Feb 2008
                          • 1304
                          #7
                          Re: Bizhub C 352 send problem

                          Separate scan is for collating "separate scans" & sending them as one...go into tech mode & check that the HDD is set....
                          Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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