3551ci

[big jase]

Strange fault , the machine copys fine when you print it comes out with magenta lines , file is fine as test on various other models back at office. Weirdly prints ok via the USB on the machine

Also tried various different print drivers , BW prints are ok just affects colour jobs

20170619_162144.jpg20170619_151519.jpg
I have attached the printed files

[buzz]

Re: 3551ci

Thanks for the samples.

When copies and USB color jobs are fine, it is unlikely mechanical or something wrong in the print engine. Have you done a MM089, a full test on all colors? That will definitely tell a lot. Please post the MM089 if you have them.

Is it printing from only one computer? How's other color files from that computer. If other files are fine, could be a file/driver issue.

You mentioned other Print Drivers, have you specifically tried KPDL? (the KX driver has a switch in the driver window for KPDL).

[blackcat4866]

Re: 3551ci

I also would try other documents. I think that you'll find that it's something specific to that PC. Driver emulation is a simple thing to switch.

As an example, there is a bug in Windows Picture and Fax Viewer that makes white lines crossfeed at ~75mm intervals, when printing through a Toshiba driver. The same file opened in any other application prints fine. =^..^=