KM-3060 touch screenl not working

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  • Jeff M.
    Trusted Tech

    100+ Posts
    • Dec 2010
    • 127
    #1

    KM-3060 touch screenl not working

    Have the 3060 from hell!!! Bought this one to refurb about 1 year ago. 160K. Went through it, looks and runs nice. Thought I would upgrade the firmware, and then my problems began. Started giving an error code (sorry, I can't remember which one, but it meant there was a problem loading the firmware). Had the old style display, so no reboot switch. Had to bite the bullet and replace the display. All was well, until about 1 week ago when I went to use it and touch screen will not work. Display comes up, buttons on the op panel work (copy, send, start, clear, etc), but nothing happens with the display. Now, I haven't touched this machine in months, so I don't know what happened. Saw there was another firmware upgrade, (2.48), so I did that yesterday. Upgrade was successful, but still not working. Any ideas?? thanks..... Jeff M.
    Tags: act, clear, code, connections, disassemble, display, error, firmware, locked up, panel, screen, screenl, sea, send, touch panel, work
    • Zackuth
      Trusted Tech

      250+ Posts
      • Aug 2009
      • 448
      #2
      I'd start by going into the maintenance mode and run a U201, initialize the touch panel. Then disassemble the op panel and clean the touch screen area, if there is any junk pressing on the touch screen, it won't work. Then look to see if all the connections on the op panel were seated correctly. If they are then I'd look to replace the touch screen. Then go onto replacing the op panel.
      If at first you don't succeed, redefine success

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22973
          #3
          Zack's on the right track. I've never had to replace a touch panel on a Stratos. Usually some sort of grit gets down between the edge of the touch screen and the plastic cover. Once the screen is "touched" in one location it ignores any other contact.

          Just disassemble the operation panel, and clean the surface of the touch panel, and the edges of the plastic panel. I have heard of techs leaving the screws loose on the panel, but I've never needed to. Once it's clean it'll start to work.

          Your op panel firmware was common on the old style panel, but is resolved with the newer version panel. It's unrelated to the current problem. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Jeff M.
              Trusted Tech

              100+ Posts
              • Dec 2010
              • 127
              #4
              Thanks, guys. I'll run the sim 201 and try cleaning the touch screen, hoping for the best. I'll let you know on Monday. Have a great weekend! Regards.... Jeff M.

                Comment

                • pjdbm
                  Trusted Tech

                  250+ Posts
                  • Sep 2007
                  • 360
                  #5
                  you don't want to replace that panel if you dont need to trust me!

                  I did one a few months ago and it cost me $1,000.00

                  It was giving an error code and locked up the display, it was indeed the panel.Hope this is not you case man.

                    Comment

                    • ignasi71
                      #6
                      Re: KM-3060 touch screenl not working

                      Originally posted by Jeff M.
                      Thanks, guys. I'll run the sim 201 and try cleaning the touch screen, hoping for the best. I'll let you know on Monday. Have a great weekend! Regards.... Jeff M.
                      Hi Jeff. Did you finally solve the problem?

                      I'm having same problem with a KM-3060.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22973
                          #7
                          Re: KM-3060 touch screenl not working

                          Since January 2011, we've replaced a number of tablets. The calls come in threes, so I'm usually short two panels. You'll also want the foamy seals. They're difficult to remove without destroying them. You can identify the problem easily. When the adhesive attaching the ribbon cable loosens up it turns from green to yellow.

                          Stratos CS-2560, 3060
                          Tablet: 302H094271
                          x2 Sponge: 302H005610

                          =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Hansoon
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Sep 2007
                              • 3360
                              #8
                              Re: KM-3060 touch screenl not working

                              Cat, what is the cost of those panels in the US?

                              Hans
                              “ Sent from my Intel 80286 using MS-DOS 2.0 “
                              https://www.copytechnet.com/images/smilies/biggrin.png

                                Comment

                                • kkendric
                                  Trusted Tech

                                  250+ Posts
                                  • Apr 2009
                                  • 301
                                  #9
                                  Re: KM-3060 touch screenl not working

                                  302H094271 Tablet PCB $ 54.34 direct from KDA

                                    Comment

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