MP 4001 no printing

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  • AjitN
    Trusted Tech

    250+ Posts
    • Mar 2009
    • 287
    #1

    MP 4001 no printing

    I have strange problem in hand.
    Machine MP4001, on Auto IP, all protocols on except IPV6.
    Machine connected to WiFi router, Single computer on DHCP connected to WiFi, all firewall OFF, OS win7 professional.
    WIM & Scan to folder works OK. Installed printer driver by clicking on network through network printer listed.

    Now when test page or print given, 'SOMETIMES ONLY' data light keeps on blinking but no printout.
    Most of the time no data light, but in both the cases print gets cleared from print spooler.
    I also tried with static IP for PC as well as my own laptop using cross cable. Same result.
    Machine pings well with no time lag at all.
    I don't know what I am missing. Any suggestion?
    Thanks in advance.
    Tags: connected, network, print, printer
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3964
      #2
      Re: MP 4001 no printing

      Have you checked that user authentication is not enabled?

      Otherwise.....I've picked up a few machines for refurbishing lately that I've seen similar issues. There seems to be some setting enabled that prevents printing. I've not found the specific setting, but I've resolved it by doing a memory clear on all of the network settings (basically everythig except engine), then re-input the settings into the machine and everything was fine

        Comment

        • AjitN
          Trusted Tech

          250+ Posts
          • Mar 2009
          • 287
          #3
          Re: MP 4001 no printing

          Originally posted by sandmanmac
          Have you checked that user authentication is not enabled?

          Otherwise.....I've picked up a few machines for refurbishing lately that I've seen similar issues. There seems to be some setting enabled that prevents printing. I've not found the specific setting, but I've resolved it by doing a memory clear on all of the network settings (basically everythig except engine), then re-input the settings into the machine and everything was fine
          Thanks for quick response, I will try

            Comment

            • techsass
              Trusted Tech

              Site Contributor
              100+ Posts
              • Dec 2010
              • 248
              #4
              Re: MP 4001 no printing

              A bit late, but anytime I have these type of issues I start by initializing the NIC, Sp5801-11. That will put it back to factory defaults.

                Comment

                • AjitN
                  Trusted Tech

                  250+ Posts
                  • Mar 2009
                  • 287
                  #5
                  Re: MP 4001 no printing

                  Originally posted by techsass
                  A bit late, but anytime I have these type of issues I start by initializing the NIC, Sp5801-11. That will put it back to factory defaults.
                  Thanks for responding
                  I will try & get back

                    Comment

                    • mikadonovan
                      Senior Tech

                      Site Contributor
                      2,500+ Posts
                      • May 2008
                      • 2931
                      #6
                      Re: MP 4001 no printing

                      Delete printer and reinstall using the correct driver from Ricoh-usa. Do not let the OS install the printer with a "Ricoh class" driver, or as a web services device (WSD). Set a staic IP for the machine to avoid DHCP glitches.
                      NEVER ASSUME ANYTHING

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 8101
                          #7
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          ​

                            Comment

                            • mikadonovan
                              Senior Tech

                              Site Contributor
                              2,500+ Posts
                              • May 2008
                              • 2931
                              #8
                              Re: MP 4001 no printing

                              Originally posted by AjitN
                              I have strange problem in hand.
                              Machine MP4001, on Auto IP, all protocols on except IPV6.
                              Machine connected to WiFi router, Single computer on DHCP connected to WiFi, all firewall OFF, OS win7 professional.
                              WIM & Scan to folder works OK. Installed printer driver by clicking on network through network printer listed.

                              Now when test page or print given, 'SOMETIMES ONLY' data light keeps on blinking but no printout.
                              Most of the time no data light, but in both the cases print gets cleared from print spooler.
                              I also tried with static IP for PC as well as my own laptop using cross cable. Same result.
                              Machine pings well with no time lag at all.
                              I don't know what I am missing. Any suggestion?
                              Thanks in advance.
                              A follow up would be good. What was the fix?
                              NEVER ASSUME ANYTHING

                                Comment

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