Ricoh AF 2238C Scan to email problems

[dv007833]

Hi all,
I'm trying to configure the scan to email but am having problems. Email does not get sent. The customer is hosting emails on Google mail.

This the current configuration on the machine:

Reception Protocol: SMTP

SMTP server name: smtp.gmail.com
SMTP Port No : 25
SMTP Authentication: On
SMTP Auth. Encryption: Auto Select

POP3/IMAP4 Server Name: imap.gmail.com
POP3/IMAP4 Encryption: Auto Select

IMAP4 Reception Port No: 993
POP3 Reception Port No: 110
SMTP Reception Port No: 25

In the system log I get the following error:
#[dcs_nas(20)]08/11/18 10:13:01 SMTPC: failed to connect smtp server. timeout. ERR:
Any suggestions?

[cobiray]

First, check to make sure you've got good DNS server addresses. Open up command prompt and ping the DNS. Next try to ping SMTP.GMAIL.COM. This should resolve to an IP address. Try putting the IP in the SMTP server name and retry. Are you sure SMTP Authentication should be on? Do you have a good authentication login and password? One thing I try to do in this case is use our business email which does not use authentication. I know it's good and you can piggy back off of any good SMTP server if you have the address and authentication credentials where needed. If you can successfully ping the SMTP and DNS servers, then you have an authentication issue. If you aren't recieving email at the machine, turn off all the POP and incoming email selections. Hope this helps and good luck.

[dv007833]

Thanks for the quick response, unfortunately even after changing the setting as suggested, I still get the same error msg. I've ping'ed the smtp and replaced it with the IP address.

I tried using my personal gmail address and even then I have the same problem.

Here's a screenshot of my settings.

[lvsb]

Gmail uses SMTP with SSL on port 465
SMTP with SSL in not supported

[dv007833]

Yup I have tried using port 465, didnt get any results..

[mowpro]

Please click one of the Quick Reply icons in the posts above to activate Quick Reply.

[mowpro]

I have never had luck scanning with gmail I spoke to our main it guy about gmail he said even when it does work you will get all kinds of problems {scans not making it to the destination when it said it was sent} so we tell them ricoh can't scan threw gmail

[rthonpm]

Try this: change the SMTP server to smtp.googlemail.com using Port 25.

[lvsb]

Ricoh machines do not support SMTP with SSL

[rthonpm]

The Googlemail domain doesn't have SSL on it... At least it didn't last time I set one up using it.