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I've got a 1027 that when faxing will sometimes not transmit all the data on the page. Sometimes only a small amount is missing(less that a quarter of an inch) and sometimes up to three quarters of the ENTIRE page. All TX reports have the image printed on them perfectly clear. All the faxes sent back to the shop come through fine (naturally). Happens to multiple numbers through out the day. Any thoughts?
Make sure the line is not noisy. You should hear a smooth dial tone with no static. I would also try turning off the ECM, some older or inexpensive faxes are not compatible with it and may not communicate properly.
I agree with Fearless. The fax is probably detecting a large number of errors, and finally cuts off communication after a certain # of errors.
I'll usually put a handset on the line, and call it from my cell. You won't necessarily hear the noise/static, but often you can. From there, it's in the hands of the phone company.
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I forgot to mention, I had turned off ECM on a previous call. The phone line was not noisy, the last time I checked, with a seperate hand set. I can understand if it errors out and prints out NG on the report, but they are all going through as OK.Originally Posted by Fearless V K
Does your customer or any they try to fax use VOIP?
They don't have VOIP at the account. I would have to say no to the places they are faxing to, only because they have been faxing to them for several years at the same number, and the issue is not isolated to just one number.
The thing that baffles me is that it prints out a TX report that says good. I'm leaning towards the phone line, but they had to call last month for another issue and I'm sure they won't be happy to hear it.
Hi
Is your machine connected on a PABX ?
If yes, have you tested, line current ( range is 30 to 70 mA) during
communication ?On a Ricoh machine if the line current is out of range,
NCU card will disconnect .Line voltage must be important to.
This simply means that the scan was good and the transmission of the data was the problem.All TX reports have the image printed on them perfectly clear.
The problem is probably with the CO at the remote location. If they can send to some local places ok then their CO is OK,
The OK on the transmit report will not NG unless the error percentage is (as I remember) exceeding 15%. ECM is still the best bet as the sending fax will just keep resending the data until it gets an OK from the remote fax.
It is hard to convince the customer that it isnt your machine fault, I know.
Get the numbers of the failing faxes and send to them from your office, several times over a few days.
If it turns out to be a special communication problems then you can always set up a Dedicated Transmission Parameter for those numbers. I have had to do that on a couple of occasions (remarkably both were sending to a Panasonic fax).
You never realize how cheap a professional is until after you let an amateur do it.
A+; Network +; PDI+
One thing we haven't discussed is transmission times.
With the 14.4 bps modem your transmissions should take 15 to 20 seconds per page. As the line gets worst the fax steps down to slower & slower modems for slower & slower transmission times.
I remember finding ECM transmission times of 10 minutes on a single page. ECM just keeps trying to send the errored lines. Anything over 25 seconds per page tells you that the line quality is bad enough for the modem to step down to a lower speed.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Nope, not on a PABX.
Ok, but some of the pages were 3/4ths or more missing at the sender and it still gave an "ok" on the TX report.
All the times were of a normal amount. Under 60 seconds for 3 or 4 pages.
What I did the last time I was there was clear the fax NCS. So far they haven't called back. But if they do, I'm blaming you guys for bringing it up again.
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