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  1. #11
    Field Supervisor 500+ Posts
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    I would strongly suggest scan to email.

  2. #12
    Service Manager 2,500+ Posts
    Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    Phil B.'s Avatar
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    Quote Originally Posted by jonhiker View Post
    I would strongly suggest scan to email.
    OP nor anyone has gound firmware for Smb2 scan

    So what ingo do you have to solve the issue?

    Sent from my SM-G960U using Tapatalk

  3. #13
    Senior Tech 100+ Posts
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    Take it easy Phil, my dad had a 53 Rambler! (Still remember that car)

    This customer more inline with a Ford Edsel...lol

  4. #14
    Technician
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    This is what I do to all my old Xerox machines using SMB 1 for scanning...

    it works all the time...

    To enable or disable SMBv1 on the SMB server or PC,
    configure the following registry key:

    Registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\LanmanServer\Parameters

    Registry entrycall it) SMB1

    1-RIGHT CLICK; select - DWORD
    2- NAME REGISTERY - SMB1
    3- REG_DWORD: 1 = Enabled

    RESTART PC TO WORK

    If still does not work- setup FTP..

  5. #15
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    Quote Originally Posted by COPIERMAN View Post
    on new user created it was a local user account that was setup. on share folder check security tab to see if user is there and has full permission. i have that happen and it would not scan info. into folder. if you create user in address book on copier can you browse to computer and does it ask for user name and password. one other question is this a work group or domain network
    Try with this software version

    Phaser 3635MFP File Download

  6. #16
    Senior Tech 100+ Posts
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    creat a folder directly in drive C or drive D
    share the folder with full access permission for local or domain user
    from the sharing windows under password protection
    go to network and sharing center then go to all network
    from password protected sharing select turn off password protected sharing
    save and try

    waiting for your feedback

  7. #17
    Senior Tech 100+ Posts
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    West Palm Beach, Fl.
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    Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

    I ended up solving the problem with some help from Xerox Tech support.

    He came in remotely, and we ran a built in version of debug on the machine which produced a log we could look at while trying to scan to
    my laptop.

    The log showed everything working okay, accepted user name, accepted password,
    found share, but then it died.

    Turned out that the latest software was buggy, went back one version and everything works great again.

    Thank you to all who contributed !

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