Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

[rockdude]

[COPIERMAN]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

not sure but in could be that smb1 is disable on windows 10 computer . check windows feature and look. try updating firmware on copier for smb2/3

[rockdude]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

Hi Thanks for replying but,

SMB 1.0 /cifs client and server both turned on.

I have the latest firmware from Xerox software support (Not sure what versions of SMB it covers)

Thanks

[COPIERMAN]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

on new user created it was a local user account that was setup. on share folder check security tab to see if user is there and has full permission. i have that happen and it would not scan info. into folder. if you create user in address book on copier can you browse to computer and does it ask for user name and password. one other question is this a work group or domain network

[rockdude]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

Share is set properly, so are permissions. Full access when coming in from another computer.

I think it's a security issue with Microsoft. I tried using the "Scan to Folder" with a HP 8600 MFP and it failed.
However after I updated the firmware on the HP it through fine.

If the HP can scan to the folder, in my mine that elimanates all the Sharing, permissions, and security on the PC side.

Just for grins though I am going to try and scan to a FTP site, that I will setup in windows 10, to see if that gets around it.

[Richard.Xerox]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

the 3635 is an ancient box now, can't remember the last time a new firmware came out, i wouldn't hold my breath Xerox addressing this any time soon for this box.

[rockdude]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

You know and I know it's a ancient box.

But all the customer knows is they paid over $2000 for the machine, and want it to work!

Like I said I will try some work arounds, FTP, scan to email, scan to thumb drive, etc.

[Phil B.]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

You know and I know it's a ancient box.

But all the customer knows is they paid over $2000 for the machine, and want it to work!

Like I said I will try some work arounds, FTP, scan to email, scan to thumb drive, etc.

ask your customer if they ever heard this saying " You can't make a silk purse out of a sows ear "

that unit is sooo old, Like mentioned, Xerox most likely will not address firmware for this machine

[rockdude]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

Hi Phil,

You are right it's old, but my customer is part chicken.

Sounds just like one "Cheap..Cheap...Cheep...Cheep"....lol

[Phil B.]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

Hi Phil,

You are right it's old, but my customer is part chicken.

Sounds just like one "Cheap..Cheap...Cheep...Cheep"....lol

bet they wanna get their '53 Rambler back in running condition also!?

[jonhiker]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

I would strongly suggest scan to email.

[Phil B.]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

I would strongly suggest scan to email.

OP nor anyone has gound firmware for Smb2 scan

So what ingo do you have to solve the issue?

Sent from my SM-G960U using Tapatalk

[rockdude]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

Take it easy Phil, my dad had a 53 Rambler! (Still remember that car)

This customer more inline with a Ford Edsel...lol

[Dech]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

This is what I do to all my old Xerox machines using SMB 1 for scanning...

it works all the time...

To enable or disable SMBv1 on the SMB server or PC,
configure the following registry key:

Registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\LanmanServer\Parameters

Registry entrycall it) SMB1

1-RIGHT CLICK; select - DWORD
2- NAME REGISTERY - SMB1
3- REG_DWORD: 1 = Enabled

RESTART PC TO WORK

If still does not work- setup FTP..

[dmg93]

Re: Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

on new user created it was a local user account that was setup. on share folder check security tab to see if user is there and has full permission. i have that happen and it would not scan info. into folder. if you create user in address book on copier can you browse to computer and does it ask for user name and password. one other question is this a work group or domain network

Try with this software version

Phaser 3635MFP File Download