Xerox DC8000 error message the heat roll needs to be reseated

[lnguye71]

I bought a used Xerox DC8000. After setup and power up i got this message. the heat roll needs to be reseated
After few hours of pulling in/out the fuser and no evidence of problem can be found. Please help.
I am also looking for PWS version 8 or newer
Thanks

[davidj7]

Re: Xerox DC8000 error message the heat roll needs to be reseated

do you have edoc? the drawer latching mechanism is not getting locked properly . You will have to check the helical gears behind the drawer assy in the locking mechanism

[zietha]

Re: Xerox DC8000 error message the heat roll needs to be reseated

do you have edoc? the drawer latching mechanism is not getting locked properly . You will have to check the helical gears behind the drawer assy in the locking mechanism

I also get the same error
drawer latch mechanism is received properly locked. I checked the rear spiral gear assy drawer locking mechanism is fine but still getting this error,
I try to touch the fuser after reboot but not hot
please more detailed instructions,

tks n brgds

[adriansto]

Re: Xerox DC8000 error message the heat roll needs to be reseated

I bought a used Xerox DC8000.
I am also looking for PWS version 8 or newer
Thanks

Pws 8 is old you need Win 98 or win 2000 to use it
The last is pws 11 for WIN7 or 9.x for WinXP

DC8000 is complicated machine so you need absolutely the service manual if you want to do selfservice

[davidj7]

Re: Xerox DC8000 error message the heat roll needs to be reseated

sorry but i have to be rude, both you , unless you have edoc/pws and know what you are doing i am not going to help you . you could do more harm than good .

@zietha: this problem can be caused by number of reasons . Please start a new thread

[lnguye71]

Re: Xerox DC8000 error message the heat roll needs to be reseated

[QUOTE=davidj7;332777]sorry but i have to be rude, both you , unless you have edoc/pws and know what you are doing i am not going to help you . you could do more harm than good .

Yes i have Edoc and PWS diagnostic tool V6.1. After checking and pulling the heat rool out to check (per Edoc) Still having same error

[davidj7]

Re: Xerox DC8000 error message the heat roll needs to be reseated

okay lnguye71 lets solve the problem of yours.
1) is your fuser lamps glowing?

2)Did you check if the circuit breakers (there are 2) behind the machine near the power cord both on.

3)Did you check the two switches on the drawer assy (You can find exact location using edoc)

4)Check drawer assy latching mechanism .There is a special documentation regarding that on this site . I had the problem and a helpful soul had posted the pullout for me search on this forum my machine is DC5000 though the documentation is the same.

5) Last is the power chasis ( no u dont have to replace it). Since yours machine you just got we will have to start from the easy ones.

keep me posted

[lnguye71]

Re: Xerox DC8000 error message the heat roll needs to be reseated

okay lnguye71 lets solve the problem of yours.
1) is your fuser lamps glowing?

2)Did you check if the circuit breakers (there are 2) behind the machine near the power cord both on.

3)Did you check the two switches on the drawer assy (You can find exact location using edoc)

4)Check drawer assy latching mechanism .There is a special documentation regarding that on this site . I had the problem and a helpful soul had posted the pullout for me search on this forum my machine is DC5000 though the documentation is the same.

5) Last is the power chasis ( no u dont have to replace it). Since yours machine you just got we will have to start from the easy ones.

keep me posted

Hi Davidk
1) is your fuser lamps glowing? How can you check this? Dont you have to close the unit before turning on the power.
Thanks

[davidj7]

Re: Xerox DC8000 error message the heat roll needs to be reseated

figure it out and let me know .

[lnguye71]

Re: Xerox DC8000 error message the heat roll needs to be reseated

Hi
After trying to align and tighten the heat roll gear and re-engage some of the components in fuser unit now we don't have that " heat roll reseated..". But the machine now is giving error:
010-355 Fuser Over Heat fail
010-501 Heat roll not ready.

Anyone please advise.
Thanks

[davidj7]

Re: Xerox DC8000 error message the heat roll needs to be reseated

BGM Drawer Latch Problem.pdf
Read the attached doc . your solution is in there