Xerox DC8000 error message the heat roll needs to be reseated

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  • lnguye71
    Technician
    • Jan 2013
    • 20

    #1

    Xerox DC8000 error message the heat roll needs to be reseated

    I bought a used Xerox DC8000. After setup and power up i got this message. the heat roll needs to be reseated
    After few hours of pulling in/out the fuser and no evidence of problem can be found. Please help.
    I am also looking for PWS version 8 or newer
    Thanks
  • davidj7
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jan 2009
    • 1107

    #2
    Re: Xerox DC8000 error message the heat roll needs to be reseated

    do you have edoc? the drawer latching mechanism is not getting locked properly . You will have to check the helical gears behind the drawer assy in the locking mechanism
    a machine is only as good as your tech : source:screwtape ; the scary one

    Comment

    • zietha

      #3
      Re: Xerox DC8000 error message the heat roll needs to be reseated

      Originally posted by davidj7
      do you have edoc? the drawer latching mechanism is not getting locked properly . You will have to check the helical gears behind the drawer assy in the locking mechanism
      I also get the same error
      drawer latch mechanism is received properly locked. I checked the rear spiral gear assy drawer locking mechanism is fine but still getting this error,
      I try to touch the fuser after reboot but not hot
      please more detailed instructions,

      tks n brgds
      Last edited by Guest; 01-03-2013, 10:41 AM. Reason: help

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #4
        Re: Xerox DC8000 error message the heat roll needs to be reseated

        Originally posted by lnguye71
        I bought a used Xerox DC8000.
        I am also looking for PWS version 8 or newer
        Thanks
        Pws 8 is old you need Win 98 or win 2000 to use it
        The last is pws 11 for WIN7 or 9.x for WinXP

        DC8000 is complicated machine so you need absolutely the service manual if you want to do selfservice

        Comment

        • davidj7
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jan 2009
          • 1107

          #5
          Re: Xerox DC8000 error message the heat roll needs to be reseated

          sorry but i have to be rude, both you , unless you have edoc/pws and know what you are doing i am not going to help you . you could do more harm than good .

          @zietha: this problem can be caused by number of reasons . Please start a new thread
          a machine is only as good as your tech : source:screwtape ; the scary one

          Comment

          • lnguye71
            Technician
            • Jan 2013
            • 20

            #6
            Re: Xerox DC8000 error message the heat roll needs to be reseated

            [QUOTE=davidj7;332777]sorry but i have to be rude, both you , unless you have edoc/pws and know what you are doing i am not going to help you . you could do more harm than good .

            Yes i have Edoc and PWS diagnostic tool V6.1. After checking and pulling the heat rool out to check (per Edoc) Still having same error

            Comment

            • davidj7
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jan 2009
              • 1107

              #7
              Re: Xerox DC8000 error message the heat roll needs to be reseated

              okay lnguye71 lets solve the problem of yours.
              1) is your fuser lamps glowing?

              2)Did you check if the circuit breakers (there are 2) behind the machine near the power cord both on.

              3)Did you check the two switches on the drawer assy (You can find exact location using edoc)

              4)Check drawer assy latching mechanism .There is a special documentation regarding that on this site . I had the problem and a helpful soul had posted the pullout for me search on this forum my machine is DC5000 though the documentation is the same.

              5) Last is the power chasis ( no u dont have to replace it). Since yours machine you just got we will have to start from the easy ones.

              keep me posted
              a machine is only as good as your tech : source:screwtape ; the scary one

              Comment

              • lnguye71
                Technician
                • Jan 2013
                • 20

                #8
                Re: Xerox DC8000 error message the heat roll needs to be reseated

                Originally posted by davidj7
                okay lnguye71 lets solve the problem of yours.
                1) is your fuser lamps glowing?

                2)Did you check if the circuit breakers (there are 2) behind the machine near the power cord both on.

                3)Did you check the two switches on the drawer assy (You can find exact location using edoc)

                4)Check drawer assy latching mechanism .There is a special documentation regarding that on this site . I had the problem and a helpful soul had posted the pullout for me search on this forum my machine is DC5000 though the documentation is the same.

                5) Last is the power chasis ( no u dont have to replace it). Since yours machine you just got we will have to start from the easy ones.

                keep me posted

                Hi Davidk
                1) is your fuser lamps glowing? How can you check this? Dont you have to close the unit before turning on the power.
                Thanks

                Comment

                • davidj7
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jan 2009
                  • 1107

                  #9
                  Re: Xerox DC8000 error message the heat roll needs to be reseated

                  figure it out and let me know .
                  a machine is only as good as your tech : source:screwtape ; the scary one

                  Comment

                  • lnguye71
                    Technician
                    • Jan 2013
                    • 20

                    #10
                    Re: Xerox DC8000 error message the heat roll needs to be reseated

                    Hi
                    After trying to align and tighten the heat roll gear and re-engage some of the components in fuser unit now we don't have that " heat roll reseated..". But the machine now is giving error:
                    010-355 Fuser Over Heat fail
                    010-501 Heat roll not ready.

                    Anyone please advise.
                    Thanks

                    Comment

                    • davidj7
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jan 2009
                      • 1107

                      #11
                      Re: Xerox DC8000 error message the heat roll needs to be reseated

                      BGM Drawer Latch Problem.pdf
                      Read the attached doc . your solution is in there
                      a machine is only as good as your tech : source:screwtape ; the scary one

                      Comment

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