Business Process Outsourcing

**RSS Robot** · 06-12-2012, 03:40 AM

Introduction

The document centric BPO industry is set to grow rapidly with the focus on discreet business processes such as Finance and Administration Outsourcing (FAO), Human Resources Outsourcing (HRO) and back ofi ce processes such as new business application and account management outsourcing. BPO services have reached a level of maturity that they have become a fundamental part of mainstream business strategy. Some
recent strategic mega-deals include;

Accenture has signed a $400 million deal with Thomas Cookto provide ITO, HRO and FAO.
Accenture is providing Microsoft Corp. with a range of FAO and procurement services under a seven-year,US$185 million BPO agreement.
Cap Gemini has signed a five-year agreement with NXP Semiconductors, the independent semiconductorcompany founded by Philips, to provide end-to-end FAO services, including Procure-to-Pay and Record-toReport.
BT has extended its outsourcing contract with Xansa until March 2014. Xansa will continue to manage BT’sUK operations for FAO transaction processing, ledger and payroll services leveraging a combination of Xansa’s onshore and offshore capabilities in shared service centers in UK and India.