The dynamic role of outsourcing in business transformation todayToday, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater efficiency, profitability and agility—all vital ingredients in the recipe for 21st-century business success.
Typically, organizations begin this transformation by taking a long, hard look at the way they run all of their operations and their business processes.
The result of this intensive self-analysis is a crystallized focus on the specific elements of the business model—the strategic core competencies—that enable it to deliver a unique value to the client and create a sustainable competitive advantage.
Elements of the business that are not an integral part of these core competencies are then viewed as candidates for outsourcing if there are clear-cut business benefits to be gained in terms of efficiency, productivity and organizational effectiveness.
“Outsourcing isn’t about moving jobs,” a telecommunications executive told Business Week. “It’s about the flexibility to put resources in the right place at the right time.”
The business benefits of transformative outsourcing
If additional analysis determines that there is a strong business case to be made for outsourcing a particular operation or business process, the organization then searches for an outsourcing partner with the expertise, experience, technology and client focus to deliver benchmark capabilities based on industry best practices.
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