Executive SummaryTransforming business critical document processes is fundamental to achieving top corporate goals such as hitting financial targets (cost savings); fielding innovative products and services; and improving customer support and loyalty.
Some people think of business transformations primarily in terms of technical, IT-driven solutions and processes. Technological tools for managing system changes: like loading and versioning software applications, or upgrading and managing fleets of MFPs and printers, of course can and should be used to remain efficient, increase productivity.
But it is encouraging and managing the change in the working behavior of the people engaged in the processes, from planning and designing solutions through adoption and on-going improvement, which actually make or break business transformations. For the global company in particular, transformation across multiple locations and cultures can be especially challenging.
According to research by McKinsey & Company, about 70% of all changes in all organizations fail. After almost two decades of intense change from corporate reorganizations, new software systems, and quality-improvement projects, the failure rate remains at 70%.
How do you get people across the enterprise, comfortable with familiar ways of doing business, to embrace new processes and technologies, so they and the organization as a whole can fully realize the benefits of a transformed business process?
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