How NOT to do customer support...

[Guest]

Thank God we are technicians and know how to fix things and understand the concept of customer support...

Canadian woman in tech support hostage drama - Yahoo! News UK

Thinking about this, has anyone had a similar experience with irate customers?

[banginbishop]

Thank God we are technicians and know how to fix things and understand the concept of customer support...

Canadian woman in tech support hostage drama - Yahoo! News UK

Thinking about this, has anyone had a similar experience with irate customers?

And YOU have never been to a private address and clocked eyes on a stunning top heavy, short skirt, legs up to the eyes and NOT wanted to be tied up

[mjarbar]

No comment...

[BrickPilot]

Reminds me to tell a story I heard some years ago, but can't confirm it's true.
The tech was told by the operators he was not leaving until a particular printer was fixed. Thing was it needed a part he did not have on him. More significantly, it was on an Army base and the operators were inferring they'd use weapons to enforce their wishes. Thanks to his sly phone call from the toilet, some fast creative thinking followed at the other end. His office had him called off minutes later to attend another printer with their senior ranking officer. Once out of that situation/building he made his getaway off base. I was told there was enquiry but he refused to attend Defence jobs ever again.

In retelling that one, I'd be curious to also know if any other tech's have refused to reattend a customer for an extrodinary reason?

One of my own was dogs that the property owner repeatly reckoned did not need restraint. I have dogs myself, but these ones were mental. Some of them even latched onto the vehicle on the driveway, so I drove away. In the end a mudflap got charged as a "deflector kit" in a later bill, when he brought it in.