Don'tcha Just Love It??

[guitar9199]

...when you go to work on a machine with two specific problems, and once those are addressed, a THIRD one pops up?

#DontYouJustLoveItWhen

[qbert69]

Re: Don'tcha Just Love It??

....and oh!....BY THE WAY.....!!![emoji35]

...when you go to work on a machine with two specific problems, and once those are addressed, a THIRD one pops up?

#DontYouJustLoveItWhen

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[Phil B.]

Re: Don'tcha Just Love It??

...when you go to work on a machine with two specific problems, and once those are addressed, a THIRD one pops up?

#DontYouJustLoveItWhen

glad to see that this issue isn't reserved to folks in NC!

[driving lots of miles]

Re: Don'tcha Just Love It??

...when you go to work on a machine with two specific problems, and once those are addressed, a THIRD one pops up?

#DontYouJustLoveItWhen

Yeah, when the third item doesn't let the machine work or you have to tell the non contract customer that it is going to cost more.

[fixthecopier]

Re: Don'tcha Just Love It??

I seem to have issues with customers forgetting what they called in for. My girls will put, word for word, what they say.


Me... So you have dark streaks?
Them...no, it's jamming on the side.

Me...So it's jamming?
Them...No, it makes a noise.

I have also learned that when it's jamming from the top tray, they mean the adf.

Or don't you love seeing a ticket that just says "error code" and your brain starts screaming, "WELL, WHAT'S THE FUCKING CODE???

[roho]

Re: Don'tcha Just Love It??

I seem to have issues with customers forgetting what they called in for. My girls will put, word for word, what they say.


Me... So you have dark streaks?
Them...no, it's jamming on the side.

Me...So it's jamming?
Them...No, it makes a noise.

I have also learned that when it's jamming from the top tray, they mean the adf.

Or don't you love seeing a ticket that just says "error code" and your brain starts screaming, "WELL, WHAT'S THE FUCKING CODE???

Back in the day when they were analog I had one customer phone for a line on the copy. I fixed it and they called back for the same problem two days in a row as they were now using the lined copy as a original.

[NeoMatrix]

Re: Don'tcha Just Love It??

Working in multiple cities for the same company.
One guy from City "B" goes on holidays, and so the company request goes that Techs from city "A" must help out the Techs in city "B", an so make up the short fall.

Anyway...

While working on jobs in city "B" there happened to be one particular machine that cause no end of grief for all the Techs (and the customer).
So, yours truly has a look at the machine first time ever and found about 4 possibly 5 dynamic faults with the machine.
hmm... This gets me thinking... What the frag does city "B" techs do when it comes to fault finding? Do they sitting around knitting ,drinking coffee and swapping bingo jokes. Are you guys serious about being Techs... Boss said to me a few weeks later. What was wrong with that problem machine? Its been working great since you visited it. I didn't have the heart to tell him. It would have look bad for the other Techs.

And so, I couldn't wait for the city "B" Tech to come back from holidays...

An as a good xmas guesture the company gave all the city "B" Techs a pay rise, and the sales guys a bonus for that year. An all I got was a coffee cup. And for that same year xmas presents , I told the company bosses where they could put their job, an quit.

Don't ya just love it....

[thetechnician]

Re: Don'tcha Just Love It??

How about when you have the machine in pieces, the customer walks up and asks if they can make a quick copy.

"Hang on a second I'll just put it all back together, just to pull it all back apart again after your copy! Not...."

[KenB]

Re: Don'tcha Just Love It??

“Chick-a-Boom, Chick-a-Boom, don’tcha just love it...” - Daddy Dewdrop

daddy dewdrop chick a boom - Google Search

[allan]

Re: Don'tcha Just Love It??

Working in multiple cities for the same company.
One guy from City "B" goes on holidays, and so the company request goes that Techs from city "A" must help out the Techs in city "B", an so make up the short fall.

Anyway...

While working on jobs in city "B" there happened to be one particular machine that cause no end of grief for all the Techs (and the customer).
So, yours truly has a look at the machine first time ever and found about 4 possibly 5 dynamic faults with the machine.
hmm... This gets me thinking... What the frag does city "B" techs do when it comes to fault finding? Do they sitting around knitting ,drinking coffee and swapping bingo jokes. Are you guys serious about being Techs... Boss said to me a few weeks later. What was wrong with that problem machine? Its been working great since you visited it. I didn't have the heart to tell him. It would have look bad for the other Techs.

And so, I couldn't wait for the city "B" Tech to come back from holidays...

An as a good xmas guesture the company gave all the city "B" Techs a pay rise, and the sales guys a bonus for that year. An all I got was a coffee cup. And for that same year xmas presents , I told the company bosses where they could put their job, an quit.

Don't ya just love it....

Cant stand city "B'' techs. If you do things by the book life is peaceful. This is not for the thrill of fault finding for me anymore its about less visits.
Gone all territorial my base is my base i don't break yours you don't break mine.
These company bosses don't give a @#$% about the techs because of city "B" techs.

[Blizzoo]

Re: Don'tcha Just Love It??

Working in multiple cities for the same company.
One guy from City "B" goes on holidays, and so the company request goes that Techs from city "A" must help out the Techs in city "B", an so make up the short fall.

Anyway...

While working on jobs in city "B" there happened to be one particular machine that cause no end of grief for all the Techs (and the customer).
So, yours truly has a look at the machine first time ever and found about 4 possibly 5 dynamic faults with the machine.
hmm... This gets me thinking... What the frag does city "B" techs do when it comes to fault finding? Do they sitting around knitting ,drinking coffee and swapping bingo jokes. Are you guys serious about being Techs... Boss said to me a few weeks later. What was wrong with that problem machine? Its been working great since you visited it. I didn't have the heart to tell him. It would have look bad for the other Techs.

And so, I couldn't wait for the city "B" Tech to come back from holidays...

An as a good xmas guesture the company gave all the city "B" Techs a pay rise, and the sales guys a bonus for that year. An all I got was a coffee cup. And for that same year xmas presents , I told the company bosses where they could put their job, an quit.

Don't ya just love it....

This is common for the hard worker techs world wide, not to mention that when asking for holiday break you are often refused with some bullshit excuses....

[guitar9199]

Re: Don'tcha Just Love It??

....OR, when the customer calls in saying "My machine won't print", and over the phone you discover that they have more than ONE instance of the MFP installed.



The conversation begins, "...No worries. Let's just go into Printer Properties and check the Ports tab, and make sure we're using the right port...

....now it's asking for an Administrator Password to continue, and you'll have to call us back??"


...sigh.....

[FrohnB]

[fixthecopier]

Re: Don'tcha Just Love It??

Don't cha love noise calls? I recently drove almost 3 hours for one. Get there, start testing, hear nothing. I ask the customer. They said "listen, can't you hear it? I listen and then try to explain that it is a normal noise. "It didn't used to do it. "Well, it does now". "It is a normal noise from one of the hundreds of things that rotate."

[allan]

Re: Don'tcha Just Love It??


Hehe sucking the corporate d#$%...

Hate it when i go to a call for noise, just touching the front door makes it disappear.
Or convincing the customer that the noise and heat it makes is normal.