Customer ignorance issue of today, place smart ass comments below

[gneebore]

Re: Customer ignorance issue of today, place smart ass comments below

When to a local branch of national corporation. YGIC (young gal in charge) said copier quit sending scan to emails. After checking over, I told her that it looks like corporate IT is stopping copier from going out on internet. YGIC said she doesn't want the copier to get on the internet, she only wants it to send email. I told her the copier uses the internet to send her email. YGIC says it is on our network and my office is only 20 feet from it, the copier doesn't go out on the internet to send her email, it emails inside the building. I suggested we call her Corporate IT, they do some checking, they said they will be coming out in 5 days to fix "stuff". So as I am pulling the plug on this "adventure" the YGIC says I think you should make that scan to email until IT comes to fix "stuff" on our network.


Please enter smart ass comments below. I just wonder who slept with whom to get her in charge.

Just what part of the statement the corporate IT blocking the copier from the internet did the YGIC not understand? Seems to me that the corporate email server was not onsite and may have actually been somewhere else in the city or even in another city. And the email had to be sent via the internet to actually be stored on the corporate email servers.

[Phil B.]

Re: Customer ignorance issue of today, place smart ass comments below

go out EVERY DAY.. sit on your thumbs UNTIL corp IT shows up to show YOU that it is your unit @ fault... then... hand them and ITEMIZED invoice.. when you are right ...demand payment COD with the corp IT also signing it!

it has stopped a lot of silly shit in other places and mine where I have worked.

does their contract cover this? hmmm.

[tonerhead]

When to a local branch of national corporation. YGIC (young gal in charge) said copier quit sending scan to emails. After checking over, I told her that it looks like corporate IT is stopping copier from going out on internet. YGIC said she doesn't want the copier to get on the internet, she only wants it to send email. I told her the copier uses the internet to send her email. YGIC says it is on our network and my office is only 20 feet from it, the copier doesn't go out on the internet to send her email, it emails inside the building. I suggested we call her Corporate IT, they do some checking, they said they will be coming out in 5 days to fix "stuff". So as I am pulling the plug on this "adventure" the YGIC says I think you should make that scan to email until IT comes to fix "stuff" on our network.


Please enter smart ass comments below. I just wonder who slept with whom to get her in charge.