Customer ignorance issue of today, place smart ass comments below

[gneebore]

Re: Customer ignorance issue of today, place smart ass comments below

Mac users really do think they have something special. I'm a big Linux fan (Debian). I gave up on Windblows at home a long, long time ago. Even Linux now is starting to bug me a little. Daily patches of patches, starting to get concerned with hacking. AppArmor starting to slow up boots, etc. It's no win out there anymore with any OS.


With us, we often get requests and complaints about copier security changes. M$ dumps SMBv1 and it's our fault. If we reactivate SMBv1 then we've entered a security issue to customer. MFP manufacturer's are not writing code for any box over a few years old anymore, yet it's our fault.

Then you have the over zealous IT pro who is super security conscious. Like the time a college shut down SNMP campus wide, rather than just deleting public read/write and create a new read write fields. Man I just laughed at that one. Many users couldn't print/scan after that. But it's our fault. Did they bother to consult with us first? Hell NO!

I was a fairly regular user of Linux a while back. But the lack of software compatible with what I needed and actual lack of drivers for new printers I had to stop using it on my laptop and went back to the latest version of windows that my older laptop would run. Yes I had a nice older Celeron laptop with only two gig memory and a 125 gig hard drive. i did find out for certain distros of Linux that if there were drivers for Macs you could use those drivers with some of the distros of Linux. I think Redhat or Suse based/similar distros can't actually remember which ones. Mr know it all supervisor was rather slow on the uptake when we actually had a customer that used Linux on his three pc's because all of the software was free and he could be relatively safe concerning viruses and malware infecting his systems. He needed drivers for a fairly new desktop MFP and could not find them before we delivered the machine. Fun part was when we delivered the machine mr " always install shared drivers" had no idea what linux was or even how to install or find drivers. Then I had to get involved. First thing I did was ask the new owner to look at the cd he had and see if the were any drivers for Macs were included. They were so I told him to see if his distro would accept the mac drivers and as they say viola he had a print system installed. And then when there were any more driver problems with any system of course it was me that got sent out to troubleshoot the problem. Worst part was there were two other tech that were a hell of a lot better with windows and the copier line the new company sold before they bought the company I worked for.

[tonerhead]

Re: Customer ignorance issue of today, place smart ass comments below

We had a secretary that insisted on using her Mac at the office because windows was so horrid and full of security problems. We gladly pointed out to her the only reason no one went after macs at the time was windows had a reported 96 percent of the os market. Macintosh had less than 5 percent. So the hackers are going after the biggest target and ignore the smaller target. Then surprise surprise she discovered, quite by a few of us rubbing her superiority nose in the air attitude in it, a really bad hack had been discovered infecting all Macintosh systems. Seems someone had written a script for Safari browser cookies that installed a key logger on a Mac. Yeap hers had the malware. And actually had three different keyloggers installed.

If it can happen to Apple, probably linux also. Lately I've been slipping a little on online bills, online purchases, etc. I used to do that stuff with a linux "live" cd. At least you know you get a clean OS when booting. For a while I would do it with a "Tails" live cd. It's surprising though how many sites won't take TOR browser though. The tails cd seemed to take longer to boot, etc. So I waffled a bit between that and peppermint live cd's.

It's almost to the point that a person should be doing it for checking email even. I'm becoming more amazed how personal email creditials are becoming like SS#.

Interesting note. I have friends around 60 who only have ONE email account. Can you believe it? It was quite an eye opener for them when I told them I have 2 main accounts and about 6 accounts for junk email only. That's right, you don't want to be spammed when you buy a chair at the furniture store, give them a junk email. I think there are a lot of individuals over 50 that don't do this, my wife included.

[gneebore]

Re: Customer ignorance issue of today, place smart ass comments below

If it can happen to Apple, probably linux also. Lately I've been slipping a little on online bills, online purchases, etc. I used to do that stuff with a linux "live" cd. At least you know you get a clean OS when booting. For a while I would do it with a "Tails" live cd. It's surprising though how many sites won't take TOR browser though. The tails cd seemed to take longer to boot, etc. So I waffled a bit between that and peppermint live cd's.

It's almost to the point that a person should be doing it for checking email even. I'm becoming more amazed how personal email creditials are becoming like SS#.

Interesting note. I have friends around 60 who only have ONE email account. Can you believe it? It was quite an eye opener for them when I told them I have 2 main accounts and about 6 accounts for junk email only. That's right, you don't want to be spammed when you buy a chair at the furniture store, give them a junk email. I think there are a lot of individuals over 50 that don't do this, my wife included.

For a while I have been using a version of Linux called Puppy. It is a small. less than 300 meg os, that loads from a cd rw into a virtual drive in memory. I do not know how or where it actually saves any information, possibly in an incrypted file on your hard drive. Never really saved anything anyway like passwords and such. I just like use it for the quick and easy games I can find online. Like Text Twist or some of the Pogo.com games. they do seem to run better in the basic less memory intensive Puppy Linux