I'm a KM tech that works on the KIP wide-format machines. KIP tech support has always been very helpful, but last week they handed the job of phone support over to our own SSD.
Unfortunately, they seem to have done this without actually training anyone at SSD, so they have no idea what they're doing. After talking to them for hours, I'm convinced that I could do a better job than they are.
They don't even have access to the KIP tech bulletins, and the KIP/KM website is blocked from the SSD offices - way to plan ahead!
On top of all this, the KIP tech bulletin in question is written in such a confusing manner that it's like the goddamn DaVinci Code trying to decipher it. My customer has now been down for over a week, and SSD is still trying to figure out what part to order and how to get it.
Unfortunately, they seem to have done this without actually training anyone at SSD, so they have no idea what they're doing. After talking to them for hours, I'm convinced that I could do a better job than they are.
They don't even have access to the KIP tech bulletins, and the KIP/KM website is blocked from the SSD offices - way to plan ahead!
On top of all this, the KIP tech bulletin in question is written in such a confusing manner that it's like the goddamn DaVinci Code trying to decipher it. My customer has now been down for over a week, and SSD is still trying to figure out what part to order and how to get it.
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