I love Ricoh, but...

[mrwho]

.. why the heck they insist on calling their machines by the codename instead of the actual model?

I had to check the parts for an Aficio 2060 and the manual mentioned different parts for the C1 and the C2 variant - and I thought "Now I'm fucked!". I had to access Tessa and check the cross-reference to see what machine I was looking for.

This might not sound like much, but for someone used to work with Konica machines where a 7075 was a 7075 and a 7065 was a 7065, this really messes with my noodle!

There, I feel better now! You can resume with your lives.

[Cipher]

The model names and numbers vary depending on the brand you sell under, the design names are universal.
But yer it can be confusing, especially that one as it's a combined SM and parts catalog with older and newer models of the same range.

[Shadow1]

Its always kinda pissed me off too, since Ricoh can't seem to make up their mind which name to use, as I've seen the same document refer to a finisher as both a SR790 and a B701 and a whatever the hell the codeword is for it.

Personally I prefer the product number, since that's what the parts use as well. When you put a drum into a B234 machine you know its a B2349510 and you don't have to translate Ricoh, Lanier, Savin, and Gestetner model numbers or code names..

Not that its a perfect solution either considering how many machines the A230 drum fits, but its still one less translation.

[TonerMunkeh]

I agree, using the engine number for machines can be easier but gets horrendously complicated on peripherals.

The product names (Russian, Adonis, Martini etc) have been spoon fed to us since I started in my current job and it's what I've gotten used to. With regard to peripherals, we use their model number, i.e. SR790 etc to identify them. A lot of dealers use the machine model numbers and do get a tad confused when we start spouting off Model-J, Bellini etc.

I guess it's just what you're used to, but I think learning the design name and possibly engine numbers is a good idea just so we're all speaking the same language!

[solaris]

I might be able to tell you what product code that is, if only I knew which one of the five different websites to go to that I had to sign up for at Ricoh.
rfg-esource/rfg-elearning/rfg-etesting/tscweb/ricohuniversity
(just being sarcastic)
I tried to make the usernames and passwords the same for any I could at least, I know their attempting to change that though.(in a sort of partially/half-@ssed kind of way)

I'm also not too fond of their skillsoft learning software. I'd be happy with a pdf or odf version of the course and just an online test. (if your familiar with the "blended learning") That's a lot of bloat to read through a few pages of text.

I'm just being a whiner tonight.

[Shadow1]

Well Whined

For a company who wants to get into the corporate IT business so badly, we have a pretty disjointed system ourselves. (and you didn't even mention Oracle)