That won't fit there, genius

[prntrfxr]

It was like building a ship in a bottle. Rotate machine, remove a part, rotate machine, remove a part, ... Thank goodness that was the last time I saw that machine.

Ok I had to wipe tears of laughter on that one, because I know exactly what you mean.

The pastor assured my that it had been sitting there for years, and that if it was God's will, he could not prevent it. OMG you should have seen how cautiously I closed the drum drawer. Is this a case of faith = stupidity? ...Then I noticed the four lamp cords strung together 25 ft across the basement ceiling, and the ground prong yanked out of the copiers cord. When you press Start, all the fluorescent lights flicker out, then gradually some of them re-light. When the copy job is finished the lights come back on. Oh, and if you touch the lamp cords you could get burns, its so hot to the touch. Hmmmm, maybe a power issue?

Did he drive a Cadillac?

[Jules Winfield]

Just had an install of a Ricoh Pro 907EX with a finisher today. It was part of a 6 machine install.

The machine was to be "shoehorned" into a space (or lack of) in the mailroom that left about 2 inches of free space on either end. 11x17 will hit the wall when it prints.

When we asked our customer contact about it, she said. "Your sales rep came in with a tape measure and assured us that it will fit in that spot. That's why we had the 208 volt line installed right there."

Arrrggghhhh.....

Anybody else have any of these Einstein sales reps who can't even read a product support guide, where it clearly states what the space requirements are?

What do they care if it's impossible to work on? All they have to do is get it to physically fit into the space, make a copy and then it's service's problem...

[jonhiker]

We have a customer that purchased 3 new machines, including a wide format. First two, installed no problem.

On the wide format, the on/off switch was broken in transit, so it sat there while a new one was ordered. Had another tech show up to help me move the old one out of the way and move in the new one. Yep... wrong power. So, we moved everything around unbtil they got that handled. Went back, and the electrician didn't want to fish the wire down to near the floor, so the new plug is in the wall about 12 inches from the ceiling! Finally got it hooked up for printing and scanning and they were very happy! third time's a charm! The network survey has a question:"Is the proper electrical out let in place" and the salesperson checked....YES.

[mjunkaged]

KenB:
For your answer, read Mrwho's tagline in his posts (one of my top ten faves on this site...i gotta get me one of those things!)
Looks like maybe he lifted it from 'mascan'?

[mrwho]

KenB:
For your answer, read Mrwho's tagline in his posts (one of my top ten faves on this site...i gotta get me one of those things!)
Looks like maybe he lifted it from 'mascan'?

Yep, it was one of mascan's comments some time ago - one of the best posts I've read on this forum.

[Stirton.M]

How about a Mita DC-213RE in the basement of a residence. It was jamming and giving fuser codes. Then I noticed the four lamp cords strung together 25 ft across the basement ceiling, and the ground prong yanked out of the copiers cord. When you press Start, all the fluorescent lights flicker out, then gradually some of them re-light. When the copy job is finished the lights come back on. Oh, and if you touch the lamp cords you could get burns, its so hot to the touch. Hmmmm, maybe a power issue?

=^..^=

Anonymous phone call to the fire marshal would have fixed that little issue in a jiffy. Cheapskates always find out the hard way that their fiscal decisions will often burn them in the long run, literally and figuratively.

[tstahlfsu]

I think the point has been missed. The rep's *can* read the manuals, they just don't *care*. In sales, you say yes if you think they'll buy and make the technicians worry about it later.

[Jules Winfield]

I think the point has been missed. The rep's *can* read the manuals, they just don't *care*. In sales, you say yes if you think they'll buy and make the technicians worry about it later.

It's so ridiculous that salespeople make more money than techs....

[acusso1234]

A few years ago ', our vendor at the time, sold a large Canon GP605 equipped with his big finisher. The client is a very big law office in downtown Milan. I remember with my colleague told us that the Machine would never have walked into that room. In fact, that day we left the finisher in another room. At this point you may think that the customer has told us to take down the monster and that he telephoned the seller telling her to take it all away ... I would have done so ... but ..
A week later, they moved a brick wall just to make space for the copier!

[Lagonda]

Don't you just love the look on the customers face when you tell then that you can't turn on their new copier as they don't have a 20A power point!
It goes from uncomprehending puzzlement to exasperation to outright anger!
Even better is the look on the salesmans face when he discovers the electricians instalation fee has been deducted from his commission.

[ToshibaTech]

Or the wireless adapter sold with the copier. When you go to install the machine you find either A.) No wireless network present at location or B.) Ethernet port wired within 3 feet of copier. And the sales man can't tell you why they sold them a wireless kit.