On the Konica Minolta products, I memorized the path to change language. When people would get on my nerves, I would leave the screen in Japanese. When they would call about it, I tell them it must of been a power surge or something.
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking -
I usually tell them there's moisture on the paper - that usually gets to their nerves.' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation! -
yeah I like these paper discussions as wellComment
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"But it is the same paper we have always used, Why is it bad now?
As this was being said, another woman steps up with the damaged box and torn wrappers the paper was delivered in.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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I had a customer who had a machine that was supposed to run 15,000 a month and they would run about 1 to 2 thousand. The building was built in 1919 and was very humid in summer. The call came for jamming. I show up with a ream of my paper. I show the operator that every sheet of his paper jams at fuser. I put mine in, no jam. I put his back in, it jams every page. I put mine in, it runs. I put his paper back in, it jams every page. I explain about cheap paper they use, humidity, and paper curl. Problem solved.
They call back next month for jamming. They are still using same paper. They say to the other tech that shows up, "The other guy said it was the paper but I don't believe him"
The total meter on this Di470 when we pulled it after 7 years was 48,000 copies. The idiots having the problem were part of the command of the military.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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The good ones are the churches who I believe the industry needs to build whole lines just for them.
"Yes ma'm you can run particle board throguh the bypass on this machine!""Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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Love the paper issues. The copies come out so curled; the pages look like soup bowls. We had a school system last year, they would leave the paper unwrapped on the window sill and call about jams. Not to mention them trying to run custom cut construction paper. It does make for some colorful paper dust though...lol.Failing to plan is planning to fail!!!Comment
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One customer is in a former crab shack, 100' from the docks, next to 1.5 trillion gallons of water and still refuses to believe they have a moisture issue.“Anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'” (Isaac Asimov)Comment
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When a customer starts messing with me,I take out one of the filters and tell them"This is what your lungs look like"-it usually shuts them upComment
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Do you ever mess with anoying customers?
Yes, whenever possibleSome days, it's just not worth chewing through the restraintsComment
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I've just had a Russian come on our patch again at a sports centre, it sits in a corridor 15 feet away from a swimming pool. High temperature and humidity. Ops panel barely works. Contacts in fuser a nice tinge of green. Customer's response:
"It didn't bother the old one".
Fuck off.It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.Comment
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Messing with the customer's machine by intentionally ' changing the language to Japanese' or whatever? You could as well have CURSED them aloud!!!!!Comment
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Ha Ha HA, I can tell that you would be offended if you had to spend a day riding with me. Between this and the other thread, you must think I am a complete ass. If you did spend a day with me, and you would be welcome to, you would be surprised by how well I am like by the vast majority of my customers. I am sure that you hit the nail on the head when you stated in the other thread about how bad language would not be well received in your city., well it is really not here either, but some cultures may be more sensitive than others. A Russian lady I know says that being nice is considered a sign of weakness in her country. Despite what you may think, I do not go through my day yelling and cussing at everyone, I am actually kind of quiet.The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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It is actually nice to learn about your other side of life that u r actually a quiet person and liked by your customer. It is indeed very good to learn that you render your services in a SPIRIT OF HARMONY. Despite the 'cursing'. That is being professional.
I have actually been enjoying all your posts.Comment
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