My customer from Hell was a franchise printer who obviously had no idea how to run her C6500. In the year and a half I knew her, she went through 7 artists claimed she could never run any job on her 6500 which had 657k prints. One particular instance she complained of the paper bubbling up. I had adjusted this several months earlier for a real problem but when I got there this time, I could not duplicate it. I asked her to show me what she was doing. After huffing about this and 30 minutes of waiting for her to have time, she came out and ran the first side, then the second side, a third time through for the variable data, then the fourth time as a blank document to tri-fold. I had told her before that the paper she used was so cheap, duplexing it caused jamming issues and she needed to get a better quality paper. Instead of spending the money she simply stopped duplexing it and ran it through the machine 4 times. She then blamed this on me and when I tried to explain she would cut me off. I walked outside, gathered myself and then came back in 2-3 minutes later to her starting back up on me.
In 21 years, I have only walked out on one customer. And her I had to do it 4 times. One of those was when she demanded a new machine because of the design flaw of this one. The LCT had no cover on the sensor to prevent excess paper dust from recycled paper from accumulating.
I could give other examples but that would violate the court order we had to get. Her machine was bought back and now I feel sorry for her Xerox tech.
In 21 years, I have only walked out on one customer. And her I had to do it 4 times. One of those was when she demanded a new machine because of the design flaw of this one. The LCT had no cover on the sensor to prevent excess paper dust from recycled paper from accumulating.
I could give other examples but that would violate the court order we had to get. Her machine was bought back and now I feel sorry for her Xerox tech.
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