Dying of thirst!!

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  • michaelc
    Field Tech

    Site Contributor
    500+ Posts
    • Mar 2011
    • 590

    #1

    Dying of thirst!!

    Why do customers never offer drinks? I have loads of customers and only 1 or 2 will offer a drink. I can spend hours fixing a machine and nearly drop before I end up going to the shop for a drink.
    It didn't say that I couldn't do it in the manual.
  • LNorris
    Senior Tech

    500+ Posts
    • Sep 2008
    • 646

    #2
    i have no customers offering anything. if they have a water fountain i use it. if i know the customer doesnt have one, i stop at a store and get a bottle of water before making the call.

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    • michaelc
      Field Tech

      Site Contributor
      500+ Posts
      • Mar 2011
      • 590

      #3
      I try to but sometimes forget. I think we should strip the machines down and then not put them back together until we get a drink.
      It didn't say that I couldn't do it in the manual.

      Comment

      • ZOOTECH
        Senior member of CRS

        Site Contributor
        2,500+ Posts
        • Jul 2007
        • 3383

        #4
        Originally posted by michaelc
        I try to but sometimes forget. I think we should strip the machines down and then not put them back together until we get a drink.
        Scotch would be nice.
        "You can't trust your eyes, if your mind is out of focus" --

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        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4305

          #5
          Originally posted by ZOOTECH
          Scotch would be nice.
          Not a good idea - not if they want their machine working correctly afterwards.
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

          Comment

          • Hemlock
            Trusted Tech

            250+ Posts
            • Dec 2009
            • 432

            #6
            Dunno about the UK, but most offices in the States have soda machines in a break room. Or, techs here keep coolers in their vehicles.
            “Anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'” (Isaac Asimov)

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            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387

              #7
              I have several accounts where they keep a coffee mug in the break room with my name on it. I do not expect anything from any of my customers as they are paying my salary, but when they offer I find that it is usually after a few visits to repair their equipment and we get to know eachother a little better.
              Accidents don't just happen. They must be carelessly planned.

              Comment

              • RRodgers
                Service Manager

                1,000+ Posts
                • Jun 2009
                • 1950

                #8
                Originally posted by michaelc
                Why do customers never offer drinks? I have loads of customers and only 1 or 2 will offer a drink. I can spend hours fixing a machine and nearly drop before I end up going to the shop for a drink.
                Do they need to hold your hand while you pee as well? Geez man, you can't take care of getting something as easy as getting a drink on your own?
                Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                Comment

                • DadO
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Dec 2007
                  • 401

                  #9
                  Today, vending machine for selfservice is in When u work at bigger offices chanse that someone will offer u a drink is as fat 5% as I noticed.

                  Comment

                  • KEVIN900
                    Copier Ninja

                    100+ Posts
                    • Oct 2009
                    • 200

                    #10
                    You're a tech. Gotta do a little RECON while you're there. I've never been shy about using the water cooler, or even helping myself to a cup of coffee if they have cups. If I see bagels or doughnuts, I'm on it. Always do a loop around a larger office. There will always be a breakroom with at least water and vending machines. No one will say anything to you filling up your water bottle, at least no one ever said anything to me. Consider yourself a temporary employee at any place you are working.
                    Kevin900

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                    • fixthecopier
                      ALIEN OVERLORD

                      2,500+ Posts
                      • Apr 2008
                      • 4714

                      #11
                      I very rarely accept but it is nice to be ask, especially on a hot summer day. I know when contractors are working for me I always offer. You would be surprised what a kind offer can do. When we first moved into the home we live in now, my wife would go out and give the guys picking up trash cold drinks on hot summer days, and there was nothing that we would set out that they would not pick up for us. In the Army, they have retention people, who's job it is to get soldiers to reenlist and they have all kinds of free stuff to give out. I had one office that the guy in charge would give me a shirt or coffee cup or something every time I would show up, even to deliver toner. When he left he told his replacement to take care of me. When they moved into a new 6 story building all the copiers were supposed to go into public copy rooms. I found a loophole and got their copier back in their room. They and the General are the only ones to have personnel copiers. All for a few t shirts and coffee mugs.
                      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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