company car tracking

[gwaddle]

Re: company car tracking

you have to have a good dispatcher in place who knows how to make good decisions...that being said the techs also need to communicate clearly when they expect to finish a call and move on to the next.

The first company I worked for, I'm pretty sure didn't own a map. Based on where they sent us at least. You're right you need a good dispatcher who not only has a map, but can read it.

[RRodgers]

Re: company car tracking

hellodoes anyone have trackers fitted to their company cars ?if so what are the pros and cons to them ?and what info can be obtained from them ?thanks

Used it to get out of a speeding ticket once. The company owns the car, let them do what they want to it. Don't like it? Work someplace else.

[seniortech]

Re: company car tracking

Mate of mine has a GPS jammer, renders the tracker his employer fitted in his car useless

[Ianizer]

Re: company car tracking

Years ago when I first started as a field tech repairing domestic goods (televisions, VCRs, washing machines etc) for a rental company my first manager gave me these words of wisdom:

"Always remember that to the company bigwigs you'll always be looked on as a necessary evil, the very fact that they have to employ you is an admission that sometimes things go wrong, customers are unhappy and time and money has to be spent in retaining their buisness. To make matters worse, unlike sales where it's a simple matter of checking till reciepts to find out how much money they've brought through the door, it's virtually impossible to work out how much money you've saved the buisness verses the cost of employing you. Bear that in mind at all times with senior management and above all watch your back."

This has had an absolute ring of truth for every large buisness I've ever worked for. Salespeople who can get customers' names on contracts get allsorts of sweet incentives and even have "team building" days going paintballing paid for by the company on company time. Whereas in service there's hardly ever a "carrot" approach to anything, it's always been "Achieve x or face getting fired", this has a bad effect on morale when a saleman is smugging it up about how he spent the day go carting and got paid more than you for it whilst you loaded 50 broken, stinking washing machines into a truck and drove them to the city dump.

Was it you who said, [to loosely paraphrase], 'It's all the same junk -- Service is the real product'?

Let's face it, Ollie, we bring in the dollars on the back end. Only a profoundly short-sighted executive staff would see us as a liability... And yet, that is quite the tendency. It's really only natural, if you think about it, if an executive staff is sales oriented. And it is the rare outfit bless with a Salty Old Service Rep. as an Exec. V.P. Even then, the diamond-forming weight of time and emmense corporate pressure lends itself to a gradual orientation to the immediate gratification of front end sales... Like little boys playing with firecrackers, they want to see the pop! If you'll excuse the analogy...

It's largely a thankless job because it is true: Our very existence is a grudging admission that the box is not a True Glory of Grand Perfection. At the End Of All Things, they're just manmade machines. And like most things we men devise, something eventually goes terribly, terribly wrong. We are the unsung heroes who make them look good...

And I'm okay with that. Either we develop a thicker skin and do it for the abhorence of All Things Broken, or we spend our careers in search of the Perfect Bonus Program to give us a sense of self worth, resenting every sales retreat to the Camens. Indeed, as I've read it here, if you're in it for the money, you're definately smoking something green and oily.

I had an epiphany about the annoying and noisy Rah-Rah sales meetings we have every morning in our office, shattering the peace of an otherwise tranquil work space. They need that meeting. They have to have that meeting. Sales is brutal. It's a back biting, dog-eat-dog world fraught with treachery, rejection and uncertainty. If they need the occasional parasailing trip to Kuai to keep their sanity, let them have it. If nothing else, it's compensation for wearing a tie every day...

Service is a much clearer path. We see the enemy, choose our weapon, and attack. True enough, some days you're the pigeon, some days you're the freshly washed car... But, by in large, our objectives are tangible sets of machine malfunctions, problems requiring solutions, or customer expectations in need of fine adjustment.

To me, the trade-off is clear and the choice obvious...

Besides, it's better than shovelling manure.

-I

[Ollie1981]

Re: company car tracking

I had an epiphany about the annoying and noisy Rah-Rah sales meetings we have every morning in our office, shattering the peace of an otherwise tranquil work space. They need that meeting. They have to have that meeting. Sales is brutal. It's a back biting, dog-eat-dog world fraught with treachery, rejection and uncertainty. If they need the occasional parasailing trip to Kuai to keep their sanity, let them have it. If nothing else, it's compensation for wearing a tie every day...

Service is a much clearer path. We see the enemy, choose our weapon, and attack. True enough, some days you're the pigeon, some days you're the freshly washed car... But, by in large, our objectives are tangible sets of machine malfunctions, problems requiring solutions, or customer expectations in need of fine adjustment.

[Ianizer]

Re: company car tracking

You said a mouthful.
-I