Responding to non- techs

[Scott_Lewis]

It seems in this day and age though politeness and respect are giving way to our "on demand" culture. I don't know if it's advertising, media coverage of cosseted celebrities and their lifestyles or what. But it seems everybody these days wants everything and they want it yesterday.

I guess we are pretty fortunate at our office. We are so busy that we have turned away customers and canceled or threatened to cancel maint. agreements with a select few current clients.

There are always going to be some clients that will do nothing but complain no matter how much you do for them. There has been at least one case where they ended up paying higher maint. fees for continued service.

Wasn't always the case. So if you'll pardon me, I'll just sit back and have a quiet chuckle.

[lkrsardis]

customers

I had a customer call the service manager at my last place of employment and request that I not come back because I needed the manual on a Canon NP6285. My boss politely told her to look at that manual before I left and explained that to get that manual I had to go to a two week class. She did and ended up being a great customer.

[Ollie1981]

I had a customer call the service manager at my last place of employment and request that I not come back because I needed the manual on a Canon NP6285. My boss politely told her to look at that manual before I left and explained that to get that manual I had to go to a two week class. She did and ended up being a great customer.

Haha, the old "if you need a manual then you can't be a good enough tech"

I get that sometimes when I'm sent out to some ancient analogue piece of crap that I may see two of a year (if I'm highly unlucky). Sometimes I don't have the manual on my laptop as a PDF because no-one thought it was worth scanning it in.

Because all of us have seen every copier under the sun and know off by heart the intricacies of each and every one, not to mention the number of each and every part.

I always love a customer who thinks they know your job better than you.

[ICEMAN]

new to the tech trade

just started with the tech trade i am mostly self taught and what i cant figure out on my own i get help from you guys i cant really help alot of people with there problems yet but i will soon thank you all for being so helpful