Out of this world questions of the costumers.

[aodtech]

Re: Out of this world questions of the costumers.

A customer was getting rid of a Mita DC-1435 and called to ask if it had a hard drive. Now in the customer's defense, they were being thorough. But some things are obvious. That would be like someone asking if an old rotary telephone had Wi-Fi capabilities.

[Ollie1981]

Re: Out of this world questions of the costumers.

A customer was getting rid of a Mita DC-1435 and called to ask if it had a hard drive. Now in the customer's defense, they were being thorough. But some things are obvious. That would be like someone asking if an old rotary telephone had Wi-Fi capabilities.

On a similar note, I have been asked in the past by a customer to network a (then) 15 year old Ricoh analogue (I forget the exact model, but it was a "Kingfisher" type 13cpm engine) so he could scan, print and fax the same as he could on his (then) brand new 3045.

Not being McGuyver, I politely refused explaining the issues as simply as I could....

He complained to my manager in writing with a whole paragraph criticising my competance at my "utter inability to perform a simple request" and my attitude, citing the fact that I "tried to obfuscate the issue with meaningless jargon terms like "analogue" and "digital" rather than focussing on seeking a solution".

Me and my manager both had a good chuckle.

...He was a solicitor (lawyer).

[mrwho]

Re: Out of this world questions of the costumers.

meaningless jargon terms like "analogue" and "digital"

Maybe the term "Fucknuts" is also meaningless, but not to describe that kind of person.

Lawyers... Pffft!

[Lagonda]

Re: Out of this world questions of the costumers.

I wonder if she expects her mechanic to reimburse her for the petrol they use when servicing her car?

[BLADE]

Re: Out of this world questions of the costumers.

The other day I saw Steve Austin phone in with an intermittant leg problem

[banginbishop]

Re: Out of this world questions of the costumers.

question by a young female customer - well it has to be "are you good with your hands?" by the time i thought about it the moment had gone.

[George J]

Re: Out of this world questions of the costumers.

The other day a customer was really upset about his new copier having four wheels under it! He kept asking me 'Why does it have wheels?', ' 'Does it really need the wheels?', 'I wasn't told it would have wheels' ....

I got out of there asap!!

[fixthecopier]

Re: Out of this world questions of the costumers.

The other day a customer was really upset about his new copier having four wheels under it! He kept asking me 'Why does it have wheels?', ' 'Does it really need the wheels?', 'I wasn't told it would have wheels' ....

I got out of there asap!!

I would have told him that it also had one of those robot vacume cleaners under it, but it only comes on at night when nobody is watching.

[Tricky]

Re: Out of this world questions of the costumers.

I am spending a few months on site at a company and I need to send some faxes to the company I work for.

The office manager shows me where the fax machine is and it turns out to be a Kyocera Taskalfa which I am familiar with.

Probably because he has had to do it many times before and without thinking the manager says,

"would you like me to show you how to use it"

"yes please"

[prntrfxr]

Re: Out of this world questions of the costumers.

Wheel-less models cost extra. ;P

[mo0651]

Re: Out of this world questions of the costumers.

Standing in front of machine,warming up, getting ready for my test copy. Lady walks up and asks, " can I get some typing paper yet?" I say Yes as it spits out my test copy. She proceeds to hit Quantity 10 and hits the start button! Clicks out 10 sheets of blank paper......for typing!!!! (should I have told keyop? or let them pay for clicks?)

[Kidaver]

Re: Out of this world questions of the costumers.

Standing in front of machine,warming up, getting ready for my test copy. Lady walks up and asks, " can I get some typing paper yet?" I say Yes as it spits out my test copy. She proceeds to hit Quantity 10 and hits the start button! Clicks out 10 sheets of blank paper......for typing!!!! (should I have told keyop? or let them pay for clicks?)

I'd install a coin slot...just turn the thing into a typing paper vending machine

[excanonguy]

Re: Out of this world questions of the costumers.

I had a brilliant one today. Had a bit of a weird intermittent problem on a mid/low-volume machine that required me to do 200 or so test pages all in all. It was a call where there was one of those customer employees (no-one senior btw) who really had a chip on her shoulder and kept coming bothering me every 20 minutes or so to either rant about all the problems they have with this (and all the other) machines they have, or to bemoan how long it's taking to fix the machine, I guess she didn't have very much actual work to be doing because her protracted whine-fests must have eaten up nearly an hour in total of her employer's time and used up plenty of valuable oxygen... but I learned long ago to smile and nod and talk back in semi-technical gobshite until they take the hint and go away.

Finally I finish on the machine, and as I said before I digressed I'd done about 200 test copies, so I go and explain my work to this person so she'll sign the service book.

Her (Haughtily):- So are we going to be reimbursed? (note the complete lack of context... I did)

Me (Puzzled):- Excuse me?

Her:- We want reimbursing for all that paper you wasted messing around with the photocopier.

Me:- Riiiiight, well no we don't usually reimburse for paper used for machine testing.

This was like a red rag to a bull! I got a lecture about how hard-up her organisation is and how they are trying to cut costs and it's unacceptable (emphasis hers) for people like me to come in and waste supplies with such reckless abandon. I think for a minute about the best way to handle this, then I ask:-

Me:- Ok then, how much do you pay for your paper?

Her (caught off guard):- I don't know...... but I will find out!! Stay right there!!

She goes off to a make a phone call to the procurement people, meanwhile I'm looking at my watch wondering when this absolute f**king waste of time is going to end. Eventually after 10 minutes she returns..

Her:-Me:-

I worked with a guy years ago that did the same thing flipper her a couple of Loonies ($1 coins) and said keep the change When I hear it now I tell them they get a discount built into thier service contract for test copies and that seems to make them happy...I have also asked them if they brought thier car to a mechanic would you ask him to fix it without using any gas for the test drive...!? That usually ends the conversation

[nmfaxman]

Re: Out of this world questions of the costumers.

Got a call today from a lady that needed toner. I asked what color, knowing it was a color copier. Her response was "can't you come out and look?"
I replied, "This is not Star Trek, I don't have a transporter. If I have to come out to see what color I am going to charge you $10.00 for a shipping fee."

She got all huffy and said she will just call someone else. Go for it, your contract covers toner so go pay for it somewhere else.
Got a call 2 minutes later. It is asking for Magenta, could you please deliver it today?
She didn't know the owner of the company is a good friend of mine and she got bitched out for being lazy.

[ignacio.cortez]

Re: Out of this world questions of the costumers.

Had a Teacher at a well known Academy in Chicago ask me, "So, how is Our Xerox working?", Without missing a beat I turned around, and said "I don't know, this is a Panasonic".. He Looked puzzled and walked away. About 30 minutes later walked in shortly after his boss (The Department Head) and commented that he had been "schooled" and narrated the conversation, His boss, looked at me and busted out laughing

In a Similar situation, I walked in to a School to fix a Kyocera Copier, and the Ladies that worked there said, "Yay, the Xerox Guy is Here" I turned around and Said "Where?" They said You, I said, Nope I am trained in KyoceraMita, Sharp, KonicaMinolta, Ricoh, HP, but not on Xerox, so I am not a Xerox Guy. There was no come back :-)