Sometime the amount of calls you have may make you feel that you have to get to as many clients as possible in one day!
Everyone is down, or maybe a tech called in sick, or you maybe are covering two territories.
Whatever the case may be we all have had days where we run in, fix it, clean quickly and move on.
Sometimes scoring the 7+ calls in one day.
Other times the last tech missed something simple and the machine is in great shape and doesn't require you to spend the hour+ you normally would.
Or, maybe, you have eAutomate and are trying to hit the bonus multipliers by touching as many machines per day as possible to get your copies managed as high as possible.
I've had days where i see trouble machines and get to maybe two calls in a day and others where i see 7 machines.
But, i was trained 15 years to treat the machine as though it's your MOTHERS copier and if ANY parts need to be replaced in the near future, DO IT NOW!
Paradigm shift... I spend more on parts monthly than almost everyone else in my company. 3RD out of 56 techs. OUCH!!!!
My last review was okay but my service manager told me to STOP replacing parts too early!!!
Okay, since then i have been seeing 6 to 7 machines everyday. I repair, clean them, and test all functions before i leave. I also feel like i am on amphetamines while working and crash hard when i get home... It's like a race to see how much i can personally get done.
I feel as though i am Performing "hit and run" service calls. My gut feelings are contradicting the "new" way i am working.
I see the counts are past 100%, but no jams or ill effects so i leave it alone and move on. But my morales are telling me i am not doing the "job" as good as i should.
Is it just a contradictory feeling?
I know some parts can be Stretched to achieve maximum life, but i am working now as "if it's not broke, don't fix it". I am hoping this doesn't come back to haunt me.
Going from one extreme to another.
Hoping to re-invent myself.
And that has me feeling very uneasy.
Anyone else went through this wormhole??
Everyone is down, or maybe a tech called in sick, or you maybe are covering two territories.
Whatever the case may be we all have had days where we run in, fix it, clean quickly and move on.
Sometimes scoring the 7+ calls in one day.
Other times the last tech missed something simple and the machine is in great shape and doesn't require you to spend the hour+ you normally would.
Or, maybe, you have eAutomate and are trying to hit the bonus multipliers by touching as many machines per day as possible to get your copies managed as high as possible.
I've had days where i see trouble machines and get to maybe two calls in a day and others where i see 7 machines.
But, i was trained 15 years to treat the machine as though it's your MOTHERS copier and if ANY parts need to be replaced in the near future, DO IT NOW!
Paradigm shift... I spend more on parts monthly than almost everyone else in my company. 3RD out of 56 techs. OUCH!!!!
My last review was okay but my service manager told me to STOP replacing parts too early!!!
Okay, since then i have been seeing 6 to 7 machines everyday. I repair, clean them, and test all functions before i leave. I also feel like i am on amphetamines while working and crash hard when i get home... It's like a race to see how much i can personally get done.
I feel as though i am Performing "hit and run" service calls. My gut feelings are contradicting the "new" way i am working.
I see the counts are past 100%, but no jams or ill effects so i leave it alone and move on. But my morales are telling me i am not doing the "job" as good as i should.
Is it just a contradictory feeling?
I know some parts can be Stretched to achieve maximum life, but i am working now as "if it's not broke, don't fix it". I am hoping this doesn't come back to haunt me.
Going from one extreme to another.
Hoping to re-invent myself.
And that has me feeling very uneasy.
Anyone else went through this wormhole??
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