Why dont you read the answers..instead of repeatedly asking the same question...

[prntrfxr]

Re: Why dont you read the answers..instead of repeatedly asking the same question...

I admire these same teachers/mentors. I hope to lead others to discover their own solutions.

Have you ever tried to explain a process and get: "Just tell me what to do. I don't want the explanation."? You're missing the best part.
The method of coming to a conclusion is so much more important than the conclusion itself.

I'll consider myself a success when I can do this. =^..^=

Sometimes you just need someone to tell you you're on the right track or point out what you may of overlooked. That's why I list possible causes, but I expect that the tech will know how to troubleshoot to find the right one. If a tech asks for an explanation I'll give it. But, I get techs all the time asking me, "Yeah, but which one of the 3 things you told me is the answer." My answer is always, "You are the one in front of the machine. You tell me which one. You are the tech, aren't you?" I sometimes go automatically into teaching mode, but I'm not paid for my time here and I have more important things to do than post all day (like working, for one). I'm here to help, but what I provide is free and I let other newer techs (to this site) have a chance to help people more now anyway. I've worked for small companies that couldn't afford a manual, of course now they are pretty cheap in comparison (used to be you had to buy the book at around $200-300 each or your company had to be authorized). Most of my answers are from the manual. If they had one and actually read it there probably wouldn't need to be that many posts here, anyway.

[fixthecopier]

Re: Why dont you read the answers..instead of repeatedly asking the same question...

I am the one who may keep asking, if you did not explain why. Sometimes I get lost on a problem, trying to solve it using what I know about how it works, and maybe something else has been changed. I do not want you to tell me to do it, I need to know why. The fact that some machines print side 2 of a 2 sided document first, can really mess with a newbie's troubleshooting skills. When i demo for a customer, I explain how the machine tracks paper with photocells, so they may understand the false jam a little better...."The machine is telling you that the paper did not make it to this sensor, and from this point back you need to look for it. If it keeps telling you to open the side door and there is nothing there, it never left the paper tray. Check how the paper is loaded and then try another tray. " How many of you never explain to the customer how the machine defaults to one tray first if the same paper is in more than one tray, and the feed problem may be isolated to tray 1. Just use tray 2, call in the work order and I will be there to fix tray 1.