The ticket said the fax on the Bizhub 223 was not working. Last time I was there it required 3 calls to the phone company, arguing about the block that they claimed was not on the line. I walked in the office and the lady at the desk said she did not know what was going on, they came in this morning and it did not work. I sent a test fax and it failed. I check the off hook dial, no tone. I then took out a hand set phone and plugged it in to the line going to the machine, no dial tone. As I get ready to proclaim it another phone company problem, she holds up the other end of the cord, that has been ripped out of the wall and ask "Does this need to be plugged in anywhere?, the cleaning crew did this..." Sometimes you just stand there....
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking -
Re: Real smart customer helps poor clueless tech...
How were you able to restrain yourself from punching her in the face? I'm just assuming you didn't hit her...But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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Re: Real smart customer helps poor clueless tech...
Something very simular,
I proclaim the phone line dead and tell the receptionist that she will have to contact their telco supplier if they want their fax working again. She gives a large sigh and says that gives her even more work to do as if she hasn't got enough to do already what with getting builders quotes to repair the damage to the office wall. I ask what damage and get told that someone did a very bad job of parking in the yard next door and ran into the wall. I walk around the corner to have a look at a large car size hole punched through the fibro wall and, Oh look!, lots of telephone wires snapped off and waving in the breeze!!!!
Then she wants to argue about me giving her a bill as surely it covered under the service agreement?At least 50% of IT is a solution looking for a problem.Comment
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Re: Real smart customer helps poor clueless tech...
Drove 75 miles to a customer who said that she couldn't print. I verified with her before I went that the network cable was indeed plugged in. When I arrived it was plugged in to the copier and that went to the surge protector, the other cable was plugged in to the inlet on the surge protector and sure enough the end that plugs in to the wall was draped over a hook on the wall. Sure wished I could have sent a bill.I know I should be ashamed of myself. Strangely though, I am not.Comment
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The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen HawkingComment
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Re: Real smart customer helps poor clueless tech...
Even better when they're absolutely insistent that everything is as it should be, and nobody touched anything, but they came in this morning and like magic, it doesn't work.
Then you look at the fax line and realized they disconnected it and plugged it into the tel slot rather than the line slot, specifically after asking them which it was plugged in to...Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Real smart customer helps poor clueless tech...
Anytime a tech suggests a problem with paper, phone lines, power, or networks, get ready for an uphill battle.
It is ALWAYS the machines fault.
Failing to plan is planning to fail!!!Comment
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Do for one what you wished you could do for everyone. - Andy StanleyComment
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Re: Real smart customer helps poor clueless tech...
Please help! Fax is not working! How soon can you get a tech here? I'll have him call you with an ETA...What is your phone number? Please have him call my cell...The office phones are out because we have no power!!!!!!!!!!!
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Re: Real smart customer helps poor clueless tech...
Had one at a bank where the guy was getting beligerent with me over the phone..lost buisness and so on. Said fax had stopped working 2 days ago and he'd already had the phone guy (bank employee, not telcom) look at it and he's sure it's a MFP problem. I get there and say what's the issue? "We can fax out, but can't receive" I ask for the fax number, dial it from my phone and with the idiot standing right in front of me, his cell phone starts ringing. This guy forwarded the fax line to his cell from mistake..then laughs at me and says "gee that explains why I keep getting all these fax phone calls" I know where not to put my money!!! EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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Re: Real smart customer helps poor clueless tech...
Hehe, I have had a couple of issues like this.
First one was in a large government building in a department that had just undergone a renovation of their offices. The IT guy told me when I'd got onsite that they had not received any faxes since moving back into their office from their temporary location. I asked him had a re-direct been set up on the switchboard when they were temporarily moved, he went into "I.T geek superiority complex douchebag" mode and sneered at me that yes, of course they did have a fax redirect set up when the department was moved and yes he had made sure that the redirect was taken off. I asked for the fax number, rang it and got a fax handshake tone, but no communication light on the mfd. I asked to be taken to the temporary location and he grudgingly complied. First thing I did when we got there was ask the department manager if they were still getting faxes for "X" department, she replied "Yeah, they're all here" and handed over a paper box nearly filled with "X" department's missing faxes. I.T douchebag's face was a picture!!
Second one was a customer right at the fringe of my patch, a good hour and a half's drive from my usual stomping ground. They were complaining that they had been receiving faxes but couldn't send any out, got the usual extra spiel about how pant-crappingly urgent it was that I resolve this issue ASAP. I drove all the way up, I suspected some sort of line issue so I took in the super-cheap basic analogue phone handset I keep in the van for issues such as this. I plugged in my handset and got a dial tone, so I dialled the number of my work mobile, I only managed to dial the first few digits before I got redirected to a recorded message that told be the account was in arrears and to hold to be connected to the payment callcentre. To cut a long story short this customer had replaced it's analogue switchboard recently with a VOIP system and had subsequently cancelled most of it's contracts on analogue lines just retaining one for the fax. The general manager had still been receiving bills from the phone company and had ignored them thinking they were being sent in error but not realising they still needed one analogue line for fax. I ended up standing there bemused next to the copier whilst a full-scale screaming argument unfolded between the general manager and the department manager. As this wasn't under the "hardware-only" contract I invoiced them for the callout, they then proceeded to argue with me that as I "hadn't actually done any work" in half-wit logic, this means that they shouldn't get billed for it......well that sure gave my manager a good laugh a short time later when they rang in to complain.Comment
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