Sh*t End Users Say

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  • 10871087
    Service Manager

    1,000+ Posts
    • Jan 2005
    • 1143

    #1

    [Video] Sh*t End Users Say

    Welcome to my day!

  • mojorolla
    The Wolf

    2,500+ Posts
    • Jan 2010
    • 2570

    #2
    Re: Sh*t End Users Say

    Yes; your computer does hate you and chances are so does your IT department.


    Failing to plan is planning to fail!!!

    Comment

    • oldschool
      Trusted Tech

      100+ Posts
      • Mar 2007
      • 245

      #3
      Re: Sh*t End Users Say

      I've done my fair share of IT support. They forgot a couple.
      If I bring my (son, daughter, mother or father's) computer in would You take a look at it?
      That's not what the geek squad told me.
      My document didn't print. (Me)What printer did you send it to? (user) I don't know. I just clicked print.
      I do this at home all the time and it works fine there.
      I've been in IT for 5 years. (me) Could you give me the PC's IP address. (user) Sure,,,,,How do I do that?
      I was told it's not a good idea to update your antivirus all the time.
      (me) is this 32 bit or 64 bit? (user) I don't know. Whatever Dell uses.
      I've installed the printer but it doesn't show up when I print. (finally I log in remotely) I click print. I move slid bar to the right. I see 6 of the same printers installed. (user) OH, there they are.

      These stories are true and only the names have been withheld to protect the stupid.
      Jamex Tech Support: Saving the world one phone call at a time.

      Comment

      • fixthecopier
        ALIEN OVERLORD

        2,500+ Posts
        • Apr 2008
        • 4714

        #4
        Re: Sh*t End Users Say

        Does this wire need to be plugged in?
        I thought it was low on toner.
        Can you make it print color?
        I don't see why we need to spend that much on a printer, I have one at the house I paid $79 for and it works just fine.
        So, you guys make about $50 an hour , don't you?
        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • Jamesu
          Trusted Tech

          100+ Posts
          • Mar 2012
          • 101

          #5
          Re: Sh*t End Users Say

          The classic of when you install a copier on 50k, then 12 months later get a call because "it hasnt worked since you put it in" yet its their first call and the copier is now on 250k. Brilliant.

          "It jammed in the hot part and i didnt want to touch it so i used scissors"
          Have you tried turning it off and on? No...Oh, it works now!

          Comment

          • fixthecopier
            ALIEN OVERLORD

            2,500+ Posts
            • Apr 2008
            • 4714

            #6
            Re: Sh*t End Users Say

            Originally posted by Jamesu
            The classic of when you install a copier on 50k, then 12 months later get a call because "it hasnt worked since you put it in" yet its their first call and the copier is now on 250k. Brilliant.

            "It jammed in the hot part and i didnt want to touch it so i used scissors"


            Been there. They called and complained it was broke and they were tired of this shit. My girl who answered the phone informed them the machine had been in that location for over 2 years and the only call we have logged is a toner request a year ago. I have told many a customer who tried to pull the "It's always broke" bullshit, that if it is, and they have a service contract, and I drive past their building every day, a non working copier is totally their fault.
            The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • Rob Sandberg
              Trusted Tech

              250+ Posts
              • Jul 2008
              • 275

              #7
              Re: Sh*t End Users Say

              Originally posted by oldschool
              I've done my fair share of IT support. They forgot a couple.
              If I bring my (son, daughter, mother or father's) computer in would You take a look at it?
              That's not what the geek squad told me.
              My document didn't print. (Me)What printer did you send it to? (user) I don't know. I just clicked print.
              I do this at home all the time and it works fine there.
              I've been in IT for 5 years. (me) Could you give me the PC's IP address. (user) Sure,,,,,How do I do that?
              I was told it's not a good idea to update your antivirus all the time.
              (me) is this 32 bit or 64 bit? (user) I don't know. Whatever Dell uses.
              I've installed the printer but it doesn't show up when I print. (finally I log in remotely) I click print. I move slid bar to the right. I see 6 of the same printers installed. (user) OH, there they are.

              These stories are true and only the names have been withheld to protect the stupid.

              THis is like a recurring nightmare.

              Comment

              • oldschool
                Trusted Tech

                100+ Posts
                • Mar 2007
                • 245

                #8
                Re: Sh*t End Users Say

                I don't sleep anymore.
                I have been asked this by customers but this time it came from my own daughter. Boy was I disappointed that day.

                Dad, My friend wanted to print invitations but nothing's printing out.
                Hmmm Does it print on regular paper?
                Yes. But when she puts in the black paper nothing prints.
                Black paper????.... Is she trying to do white fonts.
                Yes.
                Daddy has to put you on hold for a minute... I laughed for 5 minutes straight.
                I answer her question with: Turns out you need a special print cartridge to print white.
                Why is that?
                Sigh. Honey the white on paper is the absence of ink.
                So it won't work then?
                No.
                Thanks dad. Bye.
                Jamex Tech Support: Saving the world one phone call at a time.

                Comment

                • Jules Winfield
                  Senior Tech

                  500+ Posts
                  • Jul 2009
                  • 821

                  #9
                  Re: Sh*t End Users Say

                  Ouch. She wasn't adopted, was she?
                  But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

                  Comment

                  • oldschool
                    Trusted Tech

                    100+ Posts
                    • Mar 2007
                    • 245

                    #10
                    Re: Sh*t End Users Say

                    No but I did tell the wife "She gets that from your side of the family ya know.". She just laughed.
                    Jamex Tech Support: Saving the world one phone call at a time.

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3945

                      #11
                      Re: Sh*t End Users Say

                      Originally posted by oldschool
                      I don't sleep anymore.
                      I have been asked this by customers but this time it came from my own daughter. Boy was I disappointed that day.

                      Dad, My friend wanted to print invitations but nothing's printing out.
                      Hmmm Does it print on regular paper?
                      Yes. But when she puts in the black paper nothing prints.
                      Black paper????.... Is she trying to do white fonts.
                      Yes.
                      Daddy has to put you on hold for a minute... I laughed for 5 minutes straight.
                      I answer her question with: Turns out you need a special print cartridge to print white.
                      Why is that?
                      Sigh. Honey the white on paper is the absence of ink.
                      So it won't work then?
                      No.
                      Thanks dad. Bye.
                      You mean you don't have an RGB printer?
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                      Comment

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