When you have one of those weeks where karma challenges you to rise above, nothing spurs you on like customers telling you how the copier being broke has interfeered with their day. So in an effort to help the customer have a better day, I thought I would list things that piss them off so we can avoid them.
Not making them your first stop
Having to order parts
Trying to fix it while they are using it
Not showing up with supplies you were supposed to know they needed
Not giving them a new machine
Not being able to correct design flaws created by the factory
Not making the new machine do everything the machine they liked did
Techs not dressing better, after all we are paid $100 an hour.
I think those things are pretty common among techs. Now I have a few that may only be relevant to me. Keep in mind I work for the military and they can be challenging at times...
Asking the customer "Are you stupid?"
Telling the customer "This is the stupidest thing I have seen in a while"
Telling the customer "A new copier will not make the people using it any smarter than they already are."
Sarcastically telling the customer " I got a new copier for you on the roof of my truck, but I need some men to help get it down"... and then laughing when they believe you and go outside to look for it"
Telling an officer the machine jams because it knows he is an officer and smells fear and he should get an enlisted man to make his copies
In a room full of major's and colonel's, telling a joke that starts with "How many officers does it take to load paper in a copier?"
Threatening to shoot your customer
Writing helpful notes on the machine
Asking the customer if technology is a new consept to them
Telling a commander that the military waste too much money on drug testing, they should do random IQ testing instead
When your most "pain in the ass" customer tells you they are going to get a machine from your competitor , you laugh out loud, clap your hands and exclaim "Wow I dodged a bullet there"
Pulling the staples or toner out of their working machine because they have not paid their bill
Changing the screen language to Japanese and leaving
Telling them "It has to be my fault, I let my guard down and forgot who the hell I was working for. STUPID!"
[ this one was after taking more than 1 visit to find out they had cut open a water filter and poured chacoal in my toner bottle and then called in for poor print quality ]
Well I hope some of this helps you in the future...
Not making them your first stop
Having to order parts
Trying to fix it while they are using it
Not showing up with supplies you were supposed to know they needed
Not giving them a new machine
Not being able to correct design flaws created by the factory
Not making the new machine do everything the machine they liked did
Techs not dressing better, after all we are paid $100 an hour.
I think those things are pretty common among techs. Now I have a few that may only be relevant to me. Keep in mind I work for the military and they can be challenging at times...
Asking the customer "Are you stupid?"
Telling the customer "This is the stupidest thing I have seen in a while"
Telling the customer "A new copier will not make the people using it any smarter than they already are."
Sarcastically telling the customer " I got a new copier for you on the roof of my truck, but I need some men to help get it down"... and then laughing when they believe you and go outside to look for it"
Telling an officer the machine jams because it knows he is an officer and smells fear and he should get an enlisted man to make his copies
In a room full of major's and colonel's, telling a joke that starts with "How many officers does it take to load paper in a copier?"
Threatening to shoot your customer
Writing helpful notes on the machine
Asking the customer if technology is a new consept to them
Telling a commander that the military waste too much money on drug testing, they should do random IQ testing instead
When your most "pain in the ass" customer tells you they are going to get a machine from your competitor , you laugh out loud, clap your hands and exclaim "Wow I dodged a bullet there"
Pulling the staples or toner out of their working machine because they have not paid their bill
Changing the screen language to Japanese and leaving
Telling them "It has to be my fault, I let my guard down and forgot who the hell I was working for. STUPID!"
[ this one was after taking more than 1 visit to find out they had cut open a water filter and poured chacoal in my toner bottle and then called in for poor print quality ]
Well I hope some of this helps you in the future...
Of course...I'm not stupid!
sigh) Yeah, okay.
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