While talking to an old Cannon tech the other day, the subject of moving copiers came up. I would assume every company has a policy in place about moving machines and what to do with customers who move them. Based on what I know, mine is probably the most lax.
Problems moving machines seem to only occure in my area, mainly because the customer does not know any better. My first contract with the Army gave the unlimited free moves, yet they still moved them themselves. Then I would have to go and find the machine and check for damage. My current contract gives each machine 1 free move a year, then it is $200 per hour. My rule with the customers is...
You can push it anywhere you want on the same floor, as long as I can find it when I ask.
I have to be there to move it up and down stairs.
If you move it yourself, we are still OK, as long as you didn't break it.
The Cannon tech told me that their policy was, it cost $485 to have them move it. If the customer pushes the machine 20 feet across the office, they still get charged, plus another $180 for the tech to come check it.
Most I have charged for damage because they moved it...$3500, on two occasions
Farthest one of my machines has been moved...Afghanistan, they thought they owned it. It came back full of desert.
Most time it took me to find one after they moved it, 8 months.
My most recent move was watching as 4 young soldiers carried a Bizhub 350 up 3 flights of stairs.
Best Move ever... Under my first contract, I was the moving guy also. I would have to stop work orders, go get the truck, do the move, take the truck back ect. I had one to do at Camp Mckoll, about 50 minutes away. Since it was full of young cadets, I had a plan. I drove out there and went to the building.
The Master Sergeant said "Great, you are here to move the copier!"
"Nope" I said, "I just came to let you know it will be about 2 weeks before I can get a truck out here."
"that's no good" he said, "we need it done now"
"Well, I can make that happen, if you think you can find me some manual labor"
We both laughed, because there were hundreds of young students all over the place. Within 10 minutes we had a detail of about 15 to 20 of them, each with one hand under a Minolta Di620, doing doubletime to the other side of the camp with that machine up in the air. I so wish I had a camera phone back then.
So just for comparison, what are your policies toward moves?
Problems moving machines seem to only occure in my area, mainly because the customer does not know any better. My first contract with the Army gave the unlimited free moves, yet they still moved them themselves. Then I would have to go and find the machine and check for damage. My current contract gives each machine 1 free move a year, then it is $200 per hour. My rule with the customers is...
You can push it anywhere you want on the same floor, as long as I can find it when I ask.
I have to be there to move it up and down stairs.
If you move it yourself, we are still OK, as long as you didn't break it.
The Cannon tech told me that their policy was, it cost $485 to have them move it. If the customer pushes the machine 20 feet across the office, they still get charged, plus another $180 for the tech to come check it.
Most I have charged for damage because they moved it...$3500, on two occasions
Farthest one of my machines has been moved...Afghanistan, they thought they owned it. It came back full of desert.
Most time it took me to find one after they moved it, 8 months.
My most recent move was watching as 4 young soldiers carried a Bizhub 350 up 3 flights of stairs.
Best Move ever... Under my first contract, I was the moving guy also. I would have to stop work orders, go get the truck, do the move, take the truck back ect. I had one to do at Camp Mckoll, about 50 minutes away. Since it was full of young cadets, I had a plan. I drove out there and went to the building.
The Master Sergeant said "Great, you are here to move the copier!"
"Nope" I said, "I just came to let you know it will be about 2 weeks before I can get a truck out here."
"that's no good" he said, "we need it done now"
"Well, I can make that happen, if you think you can find me some manual labor"
We both laughed, because there were hundreds of young students all over the place. Within 10 minutes we had a detail of about 15 to 20 of them, each with one hand under a Minolta Di620, doing doubletime to the other side of the camp with that machine up in the air. I so wish I had a camera phone back then.
So just for comparison, what are your policies toward moves?
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