Maybe it's the toner?

[SargeNZ]

Why do clients say these things?

"There are lines on the prints, I thought it might be the toner, so I changed it" - I then proceed to get the 3/4 full toner out of wherever they shoved it and put it back in the machine.

"Theres lines on the prints, maybe it's THE ROLLERS" - I often wonder if people think that a photocopier is just a very small offset printer, or a very large inkjet printer.

"You're here so often, maybe we need a new machine?" - No, maybe your staff need to stop putting used labels in the paper tray.

[fixthecopier]

Re: Maybe it's the toner?

" Well, I didn't mention the black streaks and jamming and codes because I thought a good cleaning would take care of it."

[Hansoon]

Re: Maybe it's the toner?

"There are lines on the prints, I thought it might be the toner, so I changed it" - I then proceed to get the 3/4 full toner out of wherever they shoved it and put it back in the machine.

"Theres lines on the prints, maybe it's THE ROLLERS" - I often wonder if people think that a photocopier is just a very small offset printer, or a very large inkjet printer.

"You're here so often, maybe we need a new machine?" - No, maybe your staff need to stop putting used labels in the paper tray.

" Well, I didn't mention the black streaks and jamming and codes because I thought a good cleaning would take care of it."

Been there done that......, especially that one with the toner drove me up the wall cause it was a rental color machine.

Hans

[CraigW]

Re: Maybe it's the toner?

"This machine HATES me"

[Eric1968]

Re: Maybe it's the toner?

"You're here again? Do you want a job here and have your own desk?"

[Akitu]

Re: Maybe it's the toner?

Most of those aren't HORRIBLE problems. I deal with it constantly due to the nature of jobs up here having insane turnover rates (working with a bunch of people who only want to work long enough to collect employment insurance after they slack off enough to get fired). The only thing you can really do is to educate the higher-ups who aren't as likely to be going anywhere courtesy of executive pay levels.

After they get a few bills in excess of $500 they tend to smarten the hell up and pay attention to what the "stupid copier guy" is telling them.

[StrippedScrew]

Re: Maybe it's the toner?

"You're here again? Do you want a job here and have your own desk?"

Sure, for the right salary and a window office!

[ptrflrs]

Re: Maybe it's the toner?

"it was jamming so we put a new toner in and it didn't help" lol

[Klawski]

Re: Maybe it's the toner?

Sometimes its the toner but always because the toner powder spreads through the paper role.

[SargeNZ]

Re: Maybe it's the toner?

Job description: "Machine jammed NOTHING PRINTS OMG FECKING TECH DIDNT DO HIS JOB LAST TIME"

I arrive there, apologetic. On the screen clear as day..."Add paper to bypass tray"

[Phrag]

Re: Maybe it's the toner?

Job description: "Machine jammed NOTHING PRINTS OMG FECKING TECH DIDNT DO HIS JOB LAST TIME"

This annoys me to no end. I get that they don't understand the theory of photocopiers, but why do they have to blame the guy who knows how to treat it, rather than the rough, oblivious office/industry workers?

[Phrag]

Re: Maybe it's the toner?

"You're here again? Do you want a job here and have your own desk?"

I get this one a fair bit. Even more common for me is "Can we pay you to stand here so it doesn't break down?"

Generally this is because every time I go to a machine, it's not faulting. Not sure what it's like with you guys.

[Akitu]

Re: Maybe it's the toner?

I get this one a fair bit. Even more common for me is "Can we pay you to stand here so it doesn't break down?"

Generally this is because every time I go to a machine, it's not faulting. Not sure what it's like with you guys.

I've been joking with customers it's the new "Technician Awareness" feature. It knows when we're nearby, or on the phone, or emailing them and subsequently all the problems disappear.

[mikadonovan]

Re: Maybe it's the toner?

Job description: "Machine jammed NOTHING PRINTS OMG FECKING TECH DIDNT DO HIS JOB LAST TIME"

I got this one a month ago. I got a fowarded email sent to the office manager of the account by a stupid b&tch that just uses the machine (not my key operator). " The machine is broken again and he did not do anything the last time he was here." The last time I was there I spent an hour and a half troubleshooting an intermittent problem, and I resolved it. The new problem was totally unrelated. I did have a short meeting with the office manager manager about that one. That lying bullshit friggin pisses me off, and I do take it personally.

[CraigW]

Re: Maybe it's the toner?

Certainly DO hate the lies,

Well sir/madam this management list is telling me a whole different story.