Mailing Equipment...?

**rh112** · 10-22-2013, 02:40 AM

Re: Mailing Equipment...?

What an experience you are in for.
Seems as if ever customer will give the new employee the mail job because according to them it is easy.
The customer will think you work for P.O. and expect you to know EVERY postal regulation
Do be sure and understand the difference between Letter, large Envelope and Package as you will get call saying our mail is being returned or customer is receiving mail postage due must be something wrong with our scale.
When the problems is they have may have selected right class but wrong classification for item.
Like any other machine it still is not IO proof ( Idiot Operator )

**RascalMJ** · 09-23-2014, 05:17 PM

Re: Mailing Equipment...?

Originally posted by mojorolla

My company has recently decided to sell mailing equipment along with our MFP line.
I got to play with a few today and mechanically, there is nothing to it. And in typical sales fashion, they have sold several units BEFORE I had even seen or touched one. Or, as I like to call this "cart before the horse" situation, Monday.
Knowing that your average customer can have issues with a sealed,hardened plastic canister of dry toner, I cringe at the thought of liquid ink and sealing fluid used in these machines.

I was curious if anyone here has experience with these machines? Martin and Yale and FP mailing system, as well as a few Pitney Bowes.

Thanx in advance

I know this is older, but I have 8yrs experience in mailing machine and folder inserters. Mostly with Neopost/Hasler (which FP re-brands as well with their inserters)...etc.

Let me know if you still need any help.

**fixthecopier** · 09-23-2014, 07:11 PM

Re: Mailing Equipment...?

We are an FP dealer and the best advice I can give is RUN! They suck. Their tech support is the worst. The ones that fold and insert into envelopes are the worst of the worst. When they are broke, they stay that way. Tech spent hours the other day trying to put access codes on one, with their tech support on the phone. I have been on site, in the middle of an issue, talked to them several times and call back to find everyone gone to lunch. RUN!

Martin Yale...not bad to work with.

**mikadonovan** · 09-23-2014, 08:40 PM

Re: Mailing Equipment...?

Originally posted by fixthecopier

We are an FP dealer and the best advice I can give is RUN! They suck. Their tech support is the worst. The ones that fold and insert into envelopes are the worst of the worst.

This is a fact. I have been servicing an inserter for over a year now, and it's an under-engineered nightmare. Just getting your customer to use good envelopes and paper is half the battle. You absolutely have to have a good key operator or your life will be hell. I have seriously considered quitting my job a couple of times because of it.

**mojorolla** · 09-24-2014, 12:21 AM

Re: Mailing Equipment...?

I could not agree more!!!! FP support is the absolute worst!!! I thought Lexmark support from India was the floor, but FP makes those folks looks like geniuses. Their site is junk. The "service manual" for a Centormail is 19 separate PDF documents.....wtf is that???!!! That is not a manual, its an exercise in patience.
I cringe every time one of these calls come in.

**stopeon** · 09-24-2014, 02:19 AM

Re: Mailing Equipment...?

I've got about 3 years in on Neopost/Hasler now. "Fixing the customer" is all about postal regs - usps postal explorer has it all, including the cure for insomnia. Those folder/inserters are all about the media. Even with the proper materials failures stem from the most subtle causes.

...and I love how tech support has never heard of the issues that are beating us up all over our territory.

**RascalMJ** · 09-24-2014, 02:36 AM

Re: Mailing Equipment...?

I specialize in the hasler/neopost folder inserters. If anyone has any questions, feel free to ask/contact me.

The FP inserters are the same, but I'm have to locate the comparison charts for model specific questions.

There are certainly a few models that are stinkers.... but for the most part they are pretty stable systems.

**atwageman** · 09-24-2014, 10:30 PM

Re: Mailing Equipment...?

Some of you guys should try working on the big inserters PB, Kern, Muller Martini, etc. make. If you go bonkers on the glorified table top machines, you'll have nervous breakdowns over the really big ones. Plus you need more than just #2 phillips to work on the damn things.

Ive seen copier techs with 20+ years under their belts get humbled real quick and rethink that career change they just made.

**atwageman** · 09-24-2014, 10:48 PM

Re: Mailing Equipment...?

How about some film wrapping machines. These are made by Buhrs.

**RascalMJ** · 09-24-2014, 10:52 PM

Re: Mailing Equipment...?

Originally posted by atwageman

Some of you guys should try working on the big inserters PB, Kern, Muller Martini, etc. make. If you go bonkers on the glorified table top machines, you'll have nervous breakdowns over the really big ones. Plus you need more than just #2 phillips to work on the damn things.

Ive seen copier techs with 20+ years under their belts get humbled real quick and rethink that career change they just made.

Truth.

I have Kern and MailCrafter experience as well. I'm also very seasoned with the DS1000/1200 from Neopost

**atwageman** · 09-24-2014, 10:59 PM

Re: Mailing Equipment...?

Kern anybody???

**theengel** · 09-25-2014, 03:35 AM

Re: Mailing Equipment...?

I was trained on a Kern machine, but I never actually got to work on one.

I did a lot with Secap, MY, Kirk Rudy, Buskro, Surefeed, & Streamfeed.

One of the big things about mailing equipment that makes it different than copiers is the adjusting and tweaking. I mean, with copiers and printers, you just replace the part and the problem goes away. With most the mailing equipment I've worked on you have to tweak and tweak until some absurdly large, bulky piece of mail will run through the machine consistently. I never really quite got used to doing things that way.

**atwageman** · 09-25-2014, 09:34 AM

Re: Mailing Equipment...?

Originally posted by theengel

I was trained on a Kern machine, but I never actually got to work on one.

I did a lot with Secap, MY, Kirk Rudy, Buskro, Surefeed, & Streamfeed.

One of the big things about mailing equipment that makes it different than copiers is the adjusting and tweaking. I mean, with copiers and printers, you just replace the part and the problem goes away. With most the mailing equipment I've worked on you have to tweak and tweak until some absurdly large, bulky piece of mail will run through the machine consistently. I never really quite got used to doing things that way.

Yes .....the tweaking. Some of the newer machines have become a little more operator friendly as far as tweaking goes. On the technician side it can still be a pain. As tech you really have to be able to think outside the box. The Service manuals many times are nothing more than getting you in the ball park so to say.

Maybe be the admins of this site can create a section for us techs who work on this type of equipment.

**Iowatech** · 09-26-2014, 02:19 AM

Re: Mailing Equipment...?

Originally posted by atwageman

Yes .....the tweaking. Some of the newer machines have become a little more operator friendly as far as tweaking goes. On the technician side it can still be a pain. As tech you really have to be able to think outside the box. The Service manuals many times are nothing more than getting you in the ball park so to say.

Maybe be the admins of this site can create a section for us techs who work on this type of equipment.

For what it is worth, you might try asking for a new section here:
http://www.copytechnet.com/forums/si...and-questions/
If you can make a decent case for that it will probably work.
In the mean time, you might try using this:
http://www.copytechnet.com/forums/ca...elecom-other-/
It's where I look for MBM stuff, which is the closest I've ever been to that sort of equipment.

Mailing Equipment...?

Mailing Equipment...?

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